Accounts Receivable Billing Specialist_OPS

Scope and Purpose of Position: Primary job responsibilities are assisting clients with billing/statement problems, posting checks and wires, balancing/auditing accounts utilizing CV/CVX or HSP.  Provide effective communication with clients and staff, while handling inquiries and issues in a courteous, professional and timely manner. Must be flexible and disciplined enough to multi-task and handle a variety of tasks.   Essential Functions:   Research & apply daily checks to accounts.  Post wires when given by Manager Download lockbox files and completes reconciliation as needed Work closely with clients, brokers and TPAs on various problems and concerns regarding billing, statements and eligibility issues Research, reconcile, audit, resolve and make balance adjustments on accounts when necessary Prepare statements for any that require mailing via U.S.P.S., emailing in pdf format. Download lockbox data from banks daily Manage tracking of adhoc billing in NetSuite to track and apply funds to as received. Responsible to support collections activities and call, mail or email past due accounts for collection as necessary Filing of monthly statements Establish work procedures and processes for Billing Department that support company and departmental standards and strategic directives Maintain and support any SOC related control activities, retaining evidence as needed per definition. Regular reliable attendance is required   Education and Experience:   High School Diploma/GED  or equivalent Proven experience in Accounting – Accounts Receivable and Collections, Experienced and skilled in working with Microsoft Excel and Word.   Prefer previous customer service and accounting experience or knowledge. Excellent computer skills and proficiency with word processing and spreadsheets.  2-3 years of Accounts Receivable experience preferred 1-2 years experience in the insurance, health, or vision care industry preferred Also requires excellent verbal and written communication skills to communicate with clients via phone and written correspondence. Experience and ability to prioritize multiple tasks appropriately.     Competencies: Excellent interpersonal verbal and written communication skills Excellent customer service orientation Proven computer skills and ability to be proficient in database programs: Microsoft Access, Excel, Word Ability to provide exceptional support to the company’s and department’s vision and direction Resourceful and organized Flexible and supportive of others in the department and company Goal oriented with ability to meet department standards Team oriented and ability to work effectively across functional areas of the company Ability to coordinate, track and efficiently organize multiple tasks/projects Able to follow complex directions Ability to work independently with moderate supervisio       Essential Responsibilities related to Physical Demands/Work Environment:   The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the associate is required to stand, use hands and fingers to handle, feel, pick or pinch, and talk or hear most of the time.  The associate is occasionally required to stand, walk, and reach with hands and arms.   The associate must frequently lift and/or move up to 20 pounds.  The noise level in this location is moderate (use of computers, printers and machines). Ability and willingness to travel as required.   HIPAA & Security Requirements   All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times.  As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.   We provide equal employment opportunities (EEO) to all associates and applicants for employment without regard to race, color, religious beliefs, sex, gender identity, sexual orientation, age, marital status, national origin, ancestry, physical or mental disability or history of disability, genetic information, status as a protected veteran or disabled veteran, or any other status protected by Federal, state or local law.