Advanced Field Service Engineer - Remote role

An exciting opportunity has become available for an experienced and highly skilled individual to join our EMEAI Aero Technical Support team in an Advanced Field Service Engineer - Mechanical role where you will drive customer satisfaction and an effortless experience. You will investigate and resolve technical issues raised by customers from across the aviation industry, to include airlines, operators, MROs and aircraft OEMs. You will provide technical support to Honeywell Aerospace’s array of mechanical & electro-mechanical products remotely as a member of our Aerospace Technical Support global network. This could be in the form of telephone, email, onsite visits, and HUB support as needed. You will also develop customer relationships to fully understand and support their technical support needs. You will drive organisational knowledge by capturing and sharing knowledge gained during the issue resolution process. 

Join a company that's reintroducing itself to the aviation community we've helped advance for more than a century. At Honeywell Aerospace (NASDAQ: HONA), we're launching as an independent, publicly traded aerospace and defense company built on a legacy of operational excellence and mission-focused execution.

Our new brand identity pairs that heritage with real momentum, as we build technology that helps pilots navigate with confidence, aircraft operate more efficiently, and operators stay ahead of change. With our systems on board 90% of the world's aircraft, your work here has reach that's rare to find anywhere else.

Focusing on our customers, investing in innovation, and building a culture of accountability and performance is how we're shaping what comes next.
Every horizon. Every mission. Every day.

Honeywell Aerospace products and services are found on aircraft across commercial aviation, defense and space — from engines and cockpit electronics to cabin systems, mechanical components and connectivity solutions. Our technology helps operators fly more safely, reduce fuel consumption, improve on-time performance and deliver a better experience for the people on board.

As aviation continues to evolve, we're also developing systems to support autonomous and supersonic platforms, bringing the same focus on safety and efficiency to the next era of flight. With approximately 36,000 employees worldwide and net sales of $17.4B in 2025, Honeywell Aerospace is one of the largest dedicated aerospace companies in the world. Explore our businesses: https://www.honeywellaerospace.com

Control Systems develops the thermal and motion control systems that help aircraft take off, land safely and protect the people on board. With more than 10 million passengers per day flying on aircraft equipped with our products and more than 75% of commercial flights beginning with our engine start systems, Control Systems reaches farther across the aviation industry than most people realize.

Key responsibilities:

This is a varied role, and changes depending on your assignment, and the customer needs. You could be focussing on an airline’s day to day operations, and keeping them flying, and for the next customer, it could be working with a smaller operator, building long team relationships and finding new ways that Honeywell can support their growth.

• Being single point of contact/customer focal of assigned customers for Honeywell Aerospace products and/or system technical issues
• Build and maintain strong customer relationships, initiating corrective actions to ensure satisfaction with Honeywell products and services
• Provide multi-disciplinary technical expertise, (mechanical and avionics), and operational guidance to help customers achieve proficiency in operating and maintaining Honeywell products 
• Respond to telephone support cases from customers in real time
• Provide on-site field service support by deploying to customer aircraft locations to resolve complex technical issues as required and Build relationships with assigned Airline Customers with periodic visits regularly scheduled calls and face-to-face quarterly visits/meetings at assigned Airline Customers locations, Europe wide
• Interpret and communicate technical support data; provide on-the-job training; act as liaison between Honeywell Aerospace and customer personnel

Key skills and qualifications:

• Ability to travel across Europe when required
• Full right to work in the UK without the need of sponsorship, and living within a commutable daily commute to our office
• Bachelor’s degree in aircraft engineering, (not avionics), or extensive equivalent hands-on experience 
• Excellent written and verbal communication skills, with the ability to collaborate across teams and operate independently with minimal supervision 
• Solid experience troubleshooting mechanical and electro-mechanical systems on business, commercial, or military aircraft 

• Demonstrated experience in a customer-facing role, with a strong focus on delivering high levels of customer satisfaction

  We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual
  orientation, age, marital status, veteran status, or disability status.
  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform
  crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
  Join a team recognized for leadership, innovation, and diversity