Application Developer - React

Position Summary The React Developer is responsible for designing, developing, and maintaining custom web applications used to support contact center operations. This position focuses on building applications that make it easier for employees to perform their jobs, access information, and complete customer interactions efficiently. The developer will work closely with the Contact Center Technology team, Product Management, and business stakeholders to develop user-friendly applications that connect with contact center platforms, CRM systems, and other enterprise applications. The role requires strong React development skills, an understanding of API integrations, and the ability to build reliable applications that are easy to use and maintain.   Key Responsibilities Application Development Design, develop, and maintain web applications using React, JavaScript, and TypeScript. Build user interfaces that support contact center agents, administrators, and operational teams. Develop reusable components and maintain consistent application design and behavior. Translate business and technical requirements into working application features. Improve existing applications based on user feedback, performance, and changing business needs. Troubleshoot application issues and implement fixes. API Integration and Application Connectivity Integrate React applications with REST APIs and other web services. Work with backend developers and integration teams to connect applications with enterprise systems. Support integrations involving contact center platforms, CRM systems, and internal applications. Handle application data, authentication, error handling, and system responses appropriately. Work with technical leadership to identify integration requirements and dependencies. Troubleshoot issues involving application connectivity and data exchange. User Experience and Operational Efficiency Build applications that are simple, intuitive, and efficient for employees to use. Work with business and operational teams to understand how applications are used in daily workflows. Help reduce unnecessary steps, duplicate data entry, and manual processes. Develop responsive interfaces that support different screen sizes and working environments. Consider application performance, accessibility, and usability when designing features. Recommend improvements that simplify workflows and improve the user experience. Application Quality and Support Write clean, maintainable, and well-documented code. Participate in code reviews, testing, and technical design discussions. Develop unit and component tests and support integration testing. Troubleshoot production issues and support application releases. Follow established development, security, and change management practices. Use Git and established development workflows to manage application changes. Support application monitoring, error handling, and performance improvements. Team Collaboration Work closely with the Director and other developers on application architecture and technical design. Collaborate with IVR/IVA developers, platform administrators, and integration teams. Participate in planning discussions and provide development estimates. Communicate technical challenges, dependencies, and progress. Share technical knowledge and contribute to development standards and reusable components.   Required Qualifications Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field, or equivalent practical experience. 3+ years of professional frontend or web application development experience. Strong experience developing applications using React. Proficiency with JavaScript, TypeScript, HTML, and CSS. Experience integrating applications with REST APIs and working with JSON data. Understanding of React component architecture, hooks, state management, and routing. Experience with Git and modern development workflows. Familiarity with application authentication, authorization, and secure development practices. Experience debugging applications and resolving technical issues. Ability to work independently while collaborating with other developers and business stakeholders. Preferred Qualifications Experience developing enterprise applications or internal business tools. Experience with Microsoft Azure, Azure App Service, or similar cloud hosting environments. Experience with Microsoft Entra ID, OAuth 2.0, and OpenID Connect. Familiarity with React libraries and frameworks such as Vite, Next.js, or similar technologies. Experience with component libraries and design systems. Experience with automated testing tools such as Jest, Vitest, React Testing Library, or Playwright. Experience with CI/CD pipelines and automated application deployments. Familiarity with WebSockets, real-time application updates, or event-driven interfaces. Experience integrating with contact center platforms such as Five9, NICE CXone, or Genesys. Experience with CRM systems, workflow automation, or customer service applications. Familiarity with backend development using Node.js, .NET, or similar technologies. Skills and Attributes Strong problem-solving and debugging skills. Ability to build applications that are both functional and easy to use. Attention to detail and consistency in application design. Understanding of application performance and maintainability. Ability to understand business processes and translate them into application features. Willingness to recommend improvements rather than simply implement requirements as written. Comfortable working in an environment where applications connect to multiple enterprise systems. Ability to balance new development with ongoing application support.   What Success Looks Like Success in this position means delivering reliable, easy-to-use applications that help contact center employees work more efficiently. The React Developer will contribute to the continued development of custom applications, improve existing functionality, support integrations with enterprise systems, and help establish a consistent approach to frontend development across the team.     Physical Demands & Working Conditions The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job: The employee is regularly required to talk or hear.  The employee is required to sit for extended periods of time and is occasionally required to stand and walk.  The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.  The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.   About RoundPoint Mortgage Servicing LLC RoundPoint Mortgage Servicing LLC is a fully integrated, non-bank mortgage company, with a subservicing portfolio of approximately 00,000 loans. In 2023, RoundPoint was acquired by Two Harbors Investment Corp. (NYSE: TWO), reaffirming its commitment to MSR as core and essential to our business strategy and our future. A combined Two Harbors and RoundPoint capitalizes on the strengths of both companies, adding significant value for stakeholders through operational and cost efficiencies, as well as the ability to participate more fully in the mortgage finance space as opportunities arise. Founded in 2009, Two Harbors has grown into a leading publicly traded residential mortgage real estate investment trust (mortgage REIT). We leverage our core competencies of understanding and managing interest rate and prepayment risk to invest in our Agency residential mortgage-backed securities (RMBS) and mortgage servicing rights (MSR) portfolio, with the objective of delivering attractive risk-adjusted returns to our stockholders.   Employee Status Regular   Travel Minimal