Bilingual Specialist, CRM Operations (12 months contract)

The Role Reporting to the Manager, CRM Operations, the Specialist, CRM Operations main purpose is to: Oversee All DVM deployment to practices throughout Canada from initial practice contact through to post-implementation review. Ensure all processes relating to the AllyDVM deployment are followed correctly and set deadlines, having full awareness of the status of each process, and escalating any issues where necessary. Ensure deployments are smooth and successful. Ensure any changes landed within our practices are done so empathetically, and expectations are set at the earliest opportunity. Collaborate with peers to continually feedback and improve the rollout processes Assist the Manager, PMS Implementation, in the process of various software integration projects from initiation to completion. Liaise with and shape strong working relationships with third-party partners, development teams, and Project Managers. Responsibilities Must be able to travel across Canada when required with overnight stays for multiple days. Point of contact for the practice during the AllyDVM implementation process. Liaison between lead practice staff and other internal departments Liaison with third-party suppliers, Project Managers, and software development teams. Report any potential issues to the Manager, PMS. Post-implementation review and feedback. First point of contact during final rollout processes prior to and during the system/s going live. Maintain and update all deployment and integration documentation for each software implementation. Manage deployment issues, raise tickets, and hand them over to internal or third-party support if necessary. Duties Initial planning and preparation including discussing each deployment with relevant team members. Hold a remote initial meeting with the Practice Manager and/or key clinic staff after the kick -off meeting has been done. Follow the deployment schedule, and update checklists & documentation. Document integration meetings with third-party partners. Set up database environments. Onboard clinics. Ongoing communication with practice around the deployment plan. Deployments and integrations will be carried out remotely, although you may be required to be onsite if necessary at a practice for some implementation go-live days. If not on site, be the first point of contact for all issues on the day of going live. Background, Experience, and Qualifications Working within a veterinary clinic role. Strong verbal and written communication skills in both French and English.  Software implementation experience is an asset but not necessary. Excellent communication skills, with the ability to tune style and approach to create great relationships with a diverse range of personalities. Experience in a customer-facing role. Project Management accreditation/experience would be an asset. Proficient in Microsoft Office/O365 (especially Excel) Experience in auditing data quality would be an asset. Excellent organizational and time management skills. Comfortable working in a pet friendly environment.