Business Services Support Supervisor

Business Services Support Supervisor

Location: Wrocław - 4 days in office / 1 days remote

Let us introduce you to the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

The opportunity

EY is on a journey to transform its positive impact by becoming an accelerator of inclusive growth, advancing innovation, and promoting practices that enable as many people as possible to contribute to, and share in the benefits of, economic growth.

Due to the growth of our business, we are looking for a Business Services Support Supervisor, who will be responsible for building and maintaining a comprehensive support structure for our consulting Client.
As a Business Services Support Supervisor, you will provide high-level administrative, organizational, and operational support to senior leadership while overseeing a team of two assistants. You will ensure smooth daily operations, efficient processes, and timely delivery of key business support activities.

This role requires strong stakeholder management, proactive problem‑solving, and the ability to balance hands‑on tasks with team leadership responsibilities.

Your key responsibilities

1. Productive tasks – 60% (supervision and execution)

Executive Support & Stakeholder Management:

• Comprehensive calendar and meeting management, including scheduling and coordination
• Travel and expense management, ensuring cost efficiency and compliance with internal guidelines
• Development of communications, summaries, and presentations
• Monitoring and managing deadlines to ensure timely delivery of required tasks and documentation
• Coordinating team events, workshops, and activities, including logistics
• Building strong relationships with internal teams to enhance operational efficiency

Business Operations & Data Management:

• Ownership of internal files, logs, registers, and reporting cycles
• SharePoint site administration and content ownership, including maintenance of structure and access
• Distribution list governance to maintain accurate communication channels
• Coordination and processing of invoices and billing, acting on behalf of the supported Client

2. Team coordination / people management – 40%

• Day‑to‑day supervision and guidance of two business support assistants
• Allocation and prioritization of tasks across the team, ensuring balanced workload
• Providing coaching, feedback, and development opportunities
• Ensuring high‑quality, consistent support delivery and adherence to internal standards
• Acting as a point of escalation for complex queries or issues

To qualify for the role, you must have

• Outstanding ownership for delivery on time
• Exceptional communication and interpersonal skills (written and oral)
• Ability to cooperate in a dynamic, matrix organization undergoing constant transformation
• Strong people‑management skills, being a transformative and open‑minded leader
• Strong stakeholder management skills, including active listening and influencing
• Proficiency in MS Office (Word, PowerPoint, Excel)

Ideally, you’ll also have

• Experience in a client‑driven or professional services environment
• Experience with MS Teams and PowerPoint

What we look for

We are interested in hiring a team leader/coordinator experienced in the operational area, who will not only lead a small team but also take full ownership of the tasks listed above and be able to build and drive the role and the overall operational support structure.

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations –  Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

About EY

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

If you can demonstrate that you meet the criteria above, please contact us as soon as possible.

The exceptional EY experience. It’s yours to build.

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