Clinical AI Specialist

About us

LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns. 

To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.

About the role

The Clinical AI Specialist is a crucial role focused on ensuring the safety and effectiveness of AI models within the clinical workflow. This involves collaborating closely with technology teams to manage the clinical content that powers the AI, performing rigorous Quality Assurance (QA) on model output to guarantee accurate and safe clinical reasoning, and proactively reviewing existing clinical processes to identify opportunities where AI interventions can boost provider efficiency or enhance patient outcomes. The AI Specialist will utilize chart reviews and analytics to develop automated AI QA tools and deliver data-driven insights on the efficiency and impact of AI, all while working with Clinical Leadership to align AI initiatives with established protocols and address pain points.

Responsibilities

• Work closely with technology teams to create, review, and update documents that power our AI models, with a specific focus on clinical content
• Perform quality assurance on the output of AI models to ensure the clinical reasoning is accurate and safe
• Review and analyze the existing clinical workflow to identify and propose places where AI interventions will improve provider efficiency or enhance patient outcomes
• Perform chart reviews, and use insights to develop AI QA tools to automate clinical chart review processes
• Collaborate with clinical leadership to understand clinical protocols, processes, and pain points
• Leverage analytics to deliver and communicate actionable insights around AI efficiency and outcomes

Basic Qualifications:

• Clinical degree (e.g., MD, DO, RN, PA, NP, or PharmD) or a strong equivalent background in a healthcare-related field
• 5+ years of experience working in a clinical setting, understanding established clinical protocols, processes, and pain points
• Experience performing clinical chart reviews and a deep understanding of patient care workflows
• Knowledge of clinical safety and regulatory requirements in healthcare
• Familiarity with the principles of Artificial Intelligence, Machine Learning, and large language models (LLMs)
• Demonstrated experience in clinical workflow analysis and process improvement
• Proficiency with data analysis tools and methods to leverage analytics for developing actionable insights and evaluating AI efficiency and outcomes
• Experience with Quality Assurance (QA) methodologies, specifically as applied to clinical reasoning and data accuracy

Preferred Qualifications:

• Exceptional analytical and problem-solving abilities to ensure accurate and safe clinical reasoning in AI models
• Strong collaboration and communication skills, necessary for bridging the gap between clinical leadership and technology teams
• A proactive and critical-thinking mindset to identify opportunities for AI interventions that boost provider efficiency and enhance patient outcomes

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (Roth 401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Flexible PTO Policy
• Paid Holidays
• Short Term Disability
• Training & Development