Clinical CRM Trainer

What You’ll Do<\/span><\/b>
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• Deliver clear, structured training on Creatio <\/b>(CRM) and Talk Desk<\/b> (Call Center) functionalities<\/span><\/span>.<\/span><\/span>
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• Design and deliver training sessions in person, remotely, and in hybrid formats adapted to diverse user groups<\/span><\/span>.<\/span><\/span>
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• Develop training curricula, session plans and learning paths across pre\-go\-live, go\-live and post\-go\-live phases<\/span><\/span>.<\/span><\/span>
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• Create accessible training materials (guides, videos, job aids, e\-learning modules) tailored to local workflows<\/span><\/span>.<\/span><\/span>
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• Provide hands\-on coaching during go\-live periods and support clinic staff until systems are confidently adopted<\/span><\/span>.<\/span><\/span>
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• Use digital collaboration tools (Miro, Mural, Whiteboard, Teams) to support interactive learning<\/span><\/span>.<\/span><\/span>
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• Gather feedback, identify knowledge gaps, evaluate the effectiveness of training, and refine training programs accordingly<\/span><\/span>.<\/span><\/span>
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• Collaborate closely with the digital implementation team and local clinic leaders to align training with the rollout plan<\/span><\/span>.<\/span><\/span>
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  Requirements<\/h3>

  • Native Romanian speaker with strong English proficiency.<\/span>
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  • Great experience in CRM training.​<\/span>
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  • Experience in EMR and contact center systems is a big plus.​<\/span>
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  • Experienced trainer comfortable working with clinical teams, administrative staff, and mixed\-experience audiences.
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  • Able to plan, structure, and deliver engaging training sessions, both in person and online.
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  • Skilled at creating training materials, guides, and step\-by\-step instructions.
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  • Understanding of clinic workflows, experience in reproductive medicine, outpatient or hospital settings is an advantage.
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  • Strong organizer able to manage multiple training sessions, timelines, and clinic schedules.
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  • Comfortable working independently with ownership of outcomes.
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  • Able & willing to travel up to 50% across Romania.
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    Benefits<\/h3>

    • A high\-impact role at the intersection of data, healthcare, and digital product design
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    • The opportunity to co\-shape Digital Suite products and data strategy across clinics<\/span>
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    • Close collaboration with various IT and business roles in the healthcare domain
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    • A flexible and collaborative international environment that values quality, accountability, and continuous learning
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    • Contract Type:<\/b> B2B engagement.
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    • Duration: <\/b>1 year with a high possibility of extension.
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