Cloud Support Engineer

Would you like to solve technical challenges for our customers? Would you like to solve technical challenges for our customers?

Are you passionate about ensuring customer success?

Join our world class Technical Support team

Our Team strives to be the most trusted support services partner. We strive to keep our customers online businesses up and running. We utilize tools, process and knowledge to diagnose and resolve product, platform, and customer issues. We deliver media and security services to proactively maintain quality and protect our customer's online presence.

Make a difference to our business

As a Cloud Support Engineer, you will help solve complex technical issues for our customers. Through proactively reviewing and mitigating risks you'll minimize potential disruptions for some of the top internet companies.

As a Cloud Support Engineer, you will be responsible for:

• Working independently with the customers to solve technical problems
• Acting as a technical account manager to our strategic customers, to proactively analyze and solve technical issues
• Collaborating and working closely with internal cross-functional teams to drive problems to resolution.
• Providing support for North American customers

Do what you love

To be successful in this role you will:

• 2 years of relevant experience and Bachelor's in Computer Science, Engineering, Management Information Systems, another related field or its equivalent.
• Have solid understanding of the internet and IP networks, DNS and routing, and communication protocols such as HTTP, TCP or UDP
• Have experience with web programming languages such as HTML, Java Script and ASP
• Have experience providing technical solutions and support to enterprise Business-to-Business [B2B] customers
• Have advanced English for daily meetings and reports.

About us

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:
Cloud and Edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content Delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.