Contract Salesforce Administrator
The Jed Foundation
1 day ago
Temporary
Remote
United States
$50 - $65 USD hourly
CRM Management
JED needs a temporary Salesforce Administrator support to help the organization continue to scale its work. This role is focused on task-level execution and delivery. This position works directly with the Technical Administrator to help manage and maintain JED’s Salesforce Non-Profit Success Pack (NPSP) instance. This position is ideal for a detail-oriented administrator who excels at completing assigned tasks, managing day-to-day service requests, and ensuring data integrity. This role is not responsible for planning or prioritizing work, but rather for executing tasks assigned by the senior team.
*Please note: While this is a remote position, you MUST be based in the United States, be willing to work EST hours, and be able to provide proof of U.S. Citizenship or a Green Card (we do not offer sponsorship). Additionally, direct experience with the Salesforce Non-Profit Success Pack (NPSP) is mandatory for this temporary contract. Applications without demonstrated NPSP experience will not be considered.
*Please note: While this is a remote position, you MUST be based in the United States, be willing to work EST hours, and be able to provide proof of U.S. Citizenship or a Green Card (we do not offer sponsorship). Additionally, direct experience with the Salesforce Non-Profit Success Pack (NPSP) is mandatory for this temporary contract. Applications without demonstrated NPSP experience will not be considered.
Key Responsibilities
Salesforce Administration (Task-Based)
- Serve as an administrator for JED’s Salesforce NPSP instance, focusing on assigned tasks.
- Manage user accounts, profiles, and page layouts as directed.
- Implement customizations in Salesforce, including creating and maintaining custom fields, workflows, and validation rules based on provided requirements.
- Assist with data integrity by performing regular data cleanup, de-duplication of records, and audits as assigned.
- Execute routine and complex data migration, integration, and mass-update tasks using Salesforce Data Loader, Data Import Wizard, or similar tools (e.g., Jetstream).
- Support Salesforce updates and help test new features or third-party applications in sandbox environments before deployments.
- Build and maintain reports and dashboards to meet stakeholder requests.
User Support
- Provide timely and effective technical support to all staff by managing and resolving issues through an internal ticketing system.
- Assist in updating and maintaining clear documentation (user guides) for Salesforce processes.
Functional Ownership
- Owns task-level Salesforce administration (user accounts, customizations, data integrity) for JED’s NPSP instance.
Decision Rights & Collaboration
- Executes tasks assigned by the senior team; does not plan or prioritize work independently.
Skills, Knowledge & Expertise
Required
- 1-3 years of hands-on experience as a Salesforce Administrator.
- Must have experience with the Non-Profit Success Pack (NPSP).
- Proficiency in Salesforce configuration (workflows, custom fields) and data analysis using reports and dashboards.
- Strong analytical and problem-solving skills, with a keen attention to detail particularly when handling sensitive and/or large volumes of data.
- Excellent communication skills for handling support tickets and user interactions in a collaborative and friendly manner.
- Adaptability to thrive in a fast-paced, evolving technology landscape.
- A genuine passion for and alignment with JED's mission.
Preferred
- Salesforce certifications (e.g., Certified Administrator).
- Direct experience working in a non-profit organization.
- Familiarity with related tools like Google Workspace, Slack, or Asana.
- Experience with DevOps tools such as Gearset.
Success Metrics
- Assigned tasks are completed accurately and on time.
- Data integrity is maintained through regular cleanup and audits.