CRM Business Analyst

Work Schedule

Environmental Conditions

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Position Overview

The CRM Business Analyst, reporting to the Sr Manager, Systems Operations, is an experienced individual contributor responsible for day-to-day Salesforce.com administration, documenting business requirements and standard operating procedures, and responding to technical questions from end users. This role is primarily tactical in nature and requires independent execution, strong operational judgment, and consistent delivery in a fast-paced environment.

Examples of current initiatives include sales process updates, quoting process improvements, territory and user access maintenance, reporting enhancements, and service cloud support.

Responsibilities

• Independently support end user technical needs for a global team in a timely manner (24-hour response rate)
• Serve as a primary point of contact for Salesforce.com administrative support and issue resolution
• Develop and maintain SOP documentation for deployments and ongoing process updates
• Develop, maintain, and enhance reports and dashboards for operational analysis and decision support
• Maintain lead routing, role hierarchy, territory alignment, user access, and system permissions within Salesforce.com
• Identify, document, and escalate system bugs or issues to IT teams, providing clear detail and impact
• Collaborate with IT partners on user stories, testing, validation, and deployment support
   

In line with the 4I values of Integrity, Intensity, Innovation, and Involvement that form the foundation of the Thermo Fisher ways of working, this role demonstrates intensity and accountability in supporting Digital Science Global Services’ CRM operations and optimizing day-to-day performance.

Business Partnership

• Partner with commercial stakeholders to support operational needs and CRM effectiveness
• Support sales teams as primary stakeholders, with additional support for marketing, finance, and learning & development

Knowledge, Skills, and Abilities

• Strong hands-on experience administering Salesforce.com in a business environment
• Highly responsive and service-oriented, with the ability to manage multiple requests under time pressure
• Excellent communication and interpersonal skills, with credibility when working with diverse stakeholders
• Strong attention to detail and commitment to data accuracy and quality
• Proven ability to prioritize work, exercise sound judgment, and deliver reliable results independently
• Experience supporting users in a global organization
• Strong analytical, planning, and reporting skills
• Collaborative working style and discretion when handling confidential information
• Tech savvy; highly skilled with Excel, PowerPoint, Teams, and Salesforce.com
• Experience with Asana, LinkedIn Sales Navigator, Clari, SurveyMonkey, and Xactly Incent
• Adaptable, self-directed contributor comfortable working under pressure
   

Requirements

• Bachelor’s degree in business, STEM, or equivalent experience
• 5+ years of experience in an administrative role within the Salesforce.com ecosystem
• Salesforce Administrator certification a plus, but not required
• Experience developing end-user training and support documentation
• Demonstrated ability to meet tight deadlines and provide timely, high-quality solutions

What We Offer: 

• Competitive Compensation Package: Benefit from a competitive salary, Cafeteria benefits (SZÉP-card allowance), and an annual performance-based bonus. Flexible working arrangements and monthly pension fund contributions after six months of employment are also included. 

• Comprehensive Health & Well-being Support: Enjoy a Medicover health insurance package with health screenings, life, accident, and critical illness insurance, as well as access to discounted dental care services. Stay active with a discounted All You Can Move Sport Pass and relax in our dedicated office areas equipped with massage chairs. 

• Career Growth & Professional Development: Advance your skills through soft and hard skill training, continuous learning opportunities, and complimentary language courses available after three months of employment. 

• Modern & Convenient Work Environment: Work in a modern office featuring standing desks and ergonomic chairs, located approximately 10 minutes from the city center, with complimentary parking provided. 

• Inclusive, Multilingual Culture: Join our multilingual work environment with native colleagues, fostering a vibrant, collaborative atmosphere supported by innovative technology. 

• Engaging Community & Events: Participate in exciting team and company events, including social responsibility initiatives and after-hours activities, as we celebrate diversity and shared achievements.