CRM Consultant

This role is based in Shanghai(kindly make sure you're fully aware of the working location before submitting your application)

The CRM Consultant role is responsible for the end-to-end execution of CRM activation projects across owned eCommerce websites and marketplaces in China. This role ensures seamless delivery of localized CRM strategy by managing timelines, workflows, stakeholder coordination, approvals, and quality control—including local-language proofreading. The role acts as a bridge between business objectives, operational teams, and timely delivery across multiple workstreams.

Key Responsibilities

• Own and manage the full delivery lifecycle of CRM strategy and campaign operations
• Manage and coordinate multiple parallel workstreams,, ensuring alignment on scope, timelines, and dependencies.
• Act as a central point of coordination between internal stakeholders
• Ensure all deliverables meet brand guidelines, marketplace specifications, CMS requirements, and quality standards.
• Proactively identify risks, dependencies, and bottlenecks, driving resolution through prioritization, escalation, or resource reallocation.
• Oversee asset versioning, file sharing, open-file handoffs, and final delivery protocols across websites and marketplaces.
• Participate in status calls and stakeholder touchpoints, providing regular updates on progress, risks, and next steps.

Job Requirements:

• Bachelor's degree or above, fluent in English
• Over 8 years of experience in CRM management delivery.
• Owned website and marketplace content updates delivered on time, error-free, and market-ready
• Strong coordination across internal teams, regional stakeholders, and external vendors
• High-quality outputs with accurate local-language proofreading

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.