CRM Software Engineer

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Job Category:

Academic Staff

Employment Type:

Regular

Job Profile:

Software Engineer/Developer IV

Job Summary:

The Division of Information Technology (DoIT) is an exciting and dynamic work environment grounded in organizational principles that include family and personal life/work balance; an inclusive, respectful, and supportive work environment; professional development opportunities; innovation; and alignment with the campus's teaching, learning, and research missions.  DoIT provides core IT infrastructure services to the university, develops and implements services for the university and in some cases, for the Universities of Wisconsin, plays a major role in managing the state-wide higher education network and regional networks.

DoIT’s Enterprise CRM and Engagement Solutions (ECES) team collaborates with stakeholders across campus to understand their requirements and build enterprise solutions while developing a domain-driven, integrated Salesforce rollout strategy for the entire university. The Enterprise Business Systems in the Division of Information Technology (DoIT) seeks a CRM developer to provide effective development for administrative, research, outreach, and/or instructional information technology services across UW-Madison.

This is your opportunity to join a transformative CRM team, collaborate with diverse stakeholders, and continue our implementation of CRM across campus. Here’s how you’ll make an impact:

• Design & Analyze Systems: Study system requirements, review existing setups, and create clear, detailed blueprints for integrating and upgrading systems.
• Lead Tech Projects: Take charge of projects focused on building, integrating, and maintaining software applications.
• Partner with Clients: Work directly with clients to discuss project progress, pitch proposals, and solve technical issues.
• Build Smart Software: Design and develop seamless applications that solve current business problems and can scale for the future.
• Oversee Testing: Decide how software should be tested and manage the creation and execution of thorough testing plans.
• Optimize Performance: Create strategies to organize data efficiently and keep systems running fast and reliably.
• Mentor Others: Train and provide technical guidance to junior team members.
• Align Tech with Business Goals: Review system designs and requirements to make sure tech solutions perfectly support the company's business strategy.
• Solve Complex Problems: Act as the resident expert to troubleshoot and solve tricky technical design and integration challenges.

This position is eligible for any of the following: 100% remote work; partial remote work; or fully on-site. Remote work requires an approved flexible work arrangement (FWA), which is reviewed and approved annually. An FWA requires successful candidates to possess their own high-speed internet and phone to perform the work on a university provided computer. Per University policy, transportation between home and assigned work location is not payable/reimbursable and will be at the expense of the employee.

Key Job Responsibilities:

• Leads application development, integration upgrades, and maintenance projects

• Trains and provides technical guidance to lower level staff

• Conducts system analysis, reviews, and interprets system requirements, and develops detailed system design specifications for system integration and upgrades

• Designs and develops well integrated applications that meet present and future business needs

• Develops data structure and systems performance strategies

• Consults with clients on project status, proposals, or technical issues

• Determines testing methodologies and manages the development and implementation of comprehensive test plans

• Provides expertise on the resolution and technical approach of complex technical design and system integration problems

• Reviews systems requirements, design, and business processes to ensure the alignment with IT and business strategies

Department:

Division of Information Technology, Enterprise Business Systems,  Enterprise Constituent Relationship Management (CRM)

Enterprise Business Systems (EBS) helps administrative units provide enterprise resource planning services to UW–‍Madison and Universities of Wisconsin constituents. Through business analysis, application design, programming, integration, testing, and project management, EBS supports cloud applications, on-premise vendor solutions, and custom systems. EBS also supports the university’s enterprise resource planning systems: the Human Resource System (HRS), Shared Financial System (SFS), Student Information System (SIS), and Constituent Relationship Management (CRM).

The Enterprise CRM and Engagement Solutions (ECES) team collaborates with stakeholders across campus to understand their requirements and build enterprise solutions while developing a domain-driven, integrated Salesforce rollout strategy for the entire university.

Compensation:

Starting salary will be based on experience and qualifications. Well qualified applicants can expect to earn between $ 117,146 - $ 140,743, with final salary based on experience and qualifications.

Employees in this position can expect to receive benefits such as generous vacation, holidays, and sick leave; competitive insurances and savings accounts; retirement benefits. Benefits information can be found at (https://hr.wisc.edu/benefits/). 

Required Qualifications:

• Demonstrated experience applying Object-Oriented programming principles (encapsulation, inheritance, polymorphism) in production-level code
• Building and maintaining system integrations using APIs, middleware, or other tools to enable reliable data exchange across platforms
• Experience using source control tools (e.g., Git) and CI/CD pipelines to manage code changes and enable automated, reliable deployments
• Experience writing and optimizing SQL queries and designing relational database structures to ensure efficient, scalable, and reliable data management
• Experience developing in large, enterprise-wide environments supporting multiple applications, managing dependencies and coordinating changes to ensure system stability and performance
• Experience creating, parsing, and managing data using formats such as JSON, XML, and HTML to support integration and application functionality
• Experience building, consuming, and testing APIs (REST/SOAP) using tools such as Postman to support reliable system integration and data exchange

Preferred Qualifications:

In addition to required qualifications, the most qualified candidates may also have the following preferred qualifications:

• Experience serving as the subject matter expert on Salesforce declarative architecture, spearheading the design of enterprise-level automated workflows and Flow-based solutions
• Performing data integrations to import and export data across systems using various tools and methodologies, ensuring data accuracy, integrity, and reliability
• Designing, developing, and enhancing Salesforce solutions using Apex and Lightning Web Components (LWC) to deliver scalable functionality, maintain code quality, and support evolving business needs
• Ability to write and optimize SOQL queries to efficiently retrieve and analyze Salesforce data, supporting reporting, integrations, and business decision-making
• Managing the setup and ongoing administration of Salesforce org backups using OwnBackup, ensuring reliable data protection, backup integrity, and recovery readiness
• Salesforce certification(s) preferred (e.g., Administrator, Platform Developer), or equivalent practical experience

Education:

Bachelor's Degree Preferred Minimum

How to Apply:

Click on the "Apply” button to start the application process.

You will be prompted to upload the following documents:

-Resume
-Letter of Qualifications

Applicants should attach a letter of qualifications and resume detailing their training and experience relating to the required and preferred qualifications referenced above. The application reviewers will be relying on written application materials to determine which qualified applicants will advance in the recruitment process.

Please note that successful applicants must be authorized to work in the United States without need of employer sponsorship, on or before the effective date of appointment. University sponsorship is not available for this position.

Contact Information:

DoIT Human Resources, doit-hr@doit.wisc.edu, 608-263-1790

Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer. 

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment. 
 
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7). 
 
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.