Customer Advocate

Overview:

We are looking for a proactive and personable Bilingual Customer Advocate to join our Customer Success Team. This role involves engaging new customers over the phone and guiding them through a qualification process with a concierge approach. We are building a team of individuals who excel in relationship-building, problem-solving, and customer service.

Key Characteristics:

• Positive and resilient with an optimistic outlook
• Proactive problem-solver who identifies solutions to improve customer experiences
• Team player who thrives on collaboration
• Adaptable to change in a fast-paced environment
• Strong work ethic with excellent attendance and punctuality
• Tech-savvy and able to handle multiple tasks

Duties and Responsibilities:

• Engage with customers via phone, email, or text to assess needs and provide tailored support
• Listen actively and resolve inquiries with exceptional customer service
• Deliver conversational, natural interactions even when following a script
• Adapt to shift requirements, including weekends and holidays
• Operate effectively both as part of a team and independently

Qualifications:

• Bilingual in Spanish and English
• Outstanding interpersonal and communication skills
• Ability to thrive in a dynamic and high-energy work environment
• 2+ years of customer service experience (call center experience preferred)
• High school diploma required; Bachelor’s degree preferred

About Us:

We are a leading tech-enabled business support company, providing tailored solutions to deliver outcomes, drive profitability, and elevate the customer experience.

Salary posted is BASE salary. There are financial incentives available.

Benefits:

• Work From Home
• Paid Time Off package
• Monthly Incentive Opportunities