Digital Adoption Platform (DAP) Specialist (m/f/d)

We are looking for an experienced DAP Specialist to lead the creation of a global strategy to align PPG’s DAP tooling across our functions and business units. Ideally based on EMEA, this role will drive strategy, execution, and scalability of digital adoption initiatives, acting as the main link between business stakeholders, digital experience teams, technical teams, and our vendors. The specialist will oversee governance, performance tracking, and continuous improvement, ensuring WalkMe solutions enhance employee productivity and engagement. This role requires strong functional leadership, hands-on DAP expertise (preferably WalkMe), and technical knowledge to manage integrations, UAT, and deployments effectively.

This is fully remote work opportuinity.

Key Responsibilities:

1. Program Strategy & Governance

• Lead the global WalkMe implementation, ensuring alignment with business strategy and priorities.
• Develop and manage a governance model and adoption roadmap to scale WalkMe across platforms (e.g., Salesforce, Workday, Microsoft 365, internal tools), and executive reporting cadence
• Oversee execution against KPIs, ensuring consistent delivery and measurable business outcomes.

2. Stakeholder Management

• Align digital adoption goals with executive leadership and global stakeholders.
• Partner across IT, Operations, L&D, Change Management, and functional teams to drive consistency and best practices.
• Collaborate with platform owners, end users, Product Managers, and Application Leads to identify high-impact use cases.
• Manage relationships with external vendors and consultants supporting implementation.

3. Project Oversight & Execution

• Manage a team of Project Leads and builders, forecasting implementation roadmaps and resource needs.
• Lead and support project teams in solution design, build, testing, and deployment.
• Establish repeatable frameworks for WalkMe build standards, QA, and deployment to scale across multiple business units.
• Plan and monitor implementation roadmaps, timelines, and resources.
• Ensure successful delivery of WalkMe workflows, including onboarding, training, and go-live activities.

4. Performance Measurement & Optimization

• Analyze adoption metrics, program efficiency, and solution effectiveness to drive continuous improvement.
• Leverage feedback channels (e.g., NPS/CSAT, WalkMe Insights) to optimize impact.
• Own data analytics and storytelling to quantify digital adoption impact, providing executive-level reporting on ROI and business performance.
• Conduct retrospectives and recommend adjustments for scalability and performance.

5. Technical & Functional Implementation

• Work with implementation teams to support WalkMe configuration, deployment, and maintenance activities.
• Understand technical capabilities and limitations to troubleshoot and maintain implementations.
• Conduct User Acceptance Testing (UAT), troubleshoot issues, and validate integration with other enterprise tools.
• Ensure compliance with data privacy, security, and accessibility standards in all WalkMe deployments.
• Maintain documentation of WalkMe solutions, workflows, and governance processes.

Qualifications & Experience:

Education:

• Bachelor’s or master’s degree in information technology, Business Administration, Digital Transformation, or a related field.
• WalkMe Program Manager Certification is preferred but not required

Experience:

• Minimum 5+ years of experience in program management, SaaS implementation, or IT Product Enablement roles.
• Minimum 2+ years of hands-on experience with WalkMe or other Digital Adoption Platforms (DAPs)
• Proven experience managing cross-functional teams, large-scale technology adoption projects across multiple regions.
• Strong understanding of enterprise IT ecosystems, including tools like Salesforce Sales Cloud, Workday, M365, ServiceNow, or similar.

Technical Skills:

• Strong functional understanding of WalkMe Editor, Insights, and Analytics.
• Basic technical knowledge of HTML, CSS, or JavaScript (preferred but not mandatory)
• Experience with UAT processes, data integrations, or API connections is an advantage.
• Ability to understand system dependencies, troubleshoot, and liaise with technical teams effectively.

About us:

Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.

PPG: WE PROTECT AND BEAUTIFY THE WORLD™

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @ PPG on Twitter.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. 
 
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.