EL Sales Support Specialist - Commercial Excellence Digital Tools
ABBAt ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Continuous Improvement Manager__
Your role and responsibilities:
The Commercial Excellence Digitization Leader enables the digital ecosystem that supports commercial strategy and revenue growth. This role works cross-functionally with Sales, Marketing, Pricing, Operations, and IT to define and optimize commercial processes and translate them into scalable CRM and configurator capabilities. The role governs a structured intake, prioritization, and delivery model to ensure disciplined execution and measurable business impact. The position is accountable for guiding initiatives from requirement definition through UAT and deployment while driving adoption and continuous improvement.
The work model for the role is: ATL/Mebane, onsite/hybrid/remote #LI-remote #LI-hybrid
This role is contributing to the EL Industry, Building and Channel (IBC)
You will be mainly accountable for:
Design and implement a structured intake, governance, and prioritization process for commercial digital initiatives
Partner cross-functionally to define, document, and align end-to-end commercial process
Translate agreed business processes and needs into clear functional specifications and user stories
Serve as the commercial lead for CRM (Salesforce.com), configurator (Empower/CPQ), and related integrated commercial systems and digital tools (e.g., SAP, Fletch, AI-enabled technologies)
Lead end-to-end execution of platform initiatives from intake through deployment
Govern and lead User Acceptance Testing (UAT), including test planning, defect validation, and business sign-off
Develop and manage platform short term and long term strategic roadmaps aligned to commercial priorities and growth objectives
Monitor adoption, performance metrics, and value realization of commercial technology investments
Identify improvement opportunities and recommend enhancements based on data and stakeholder feedback
Our Team Dynamics
Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Qualifications for the role:
Bachelor’s degree in Business, Information Systems, or related field (or equivalent experience)
Demonstrated 10+ years experience in commercial excellence, sales operations, or commercial transformation roles
Experience leading CRM initiatives, preferably Salesforce.com
Experience working with configurator or CPQ platforms, preferably Empower
Proven ability to translate cross-functional business requirements into structured functional documentation
Experience leading UAT and business validation processes
Strong project and program management capabilities within cross-functional initiatives
Strong analytical skills with the ability to translate data into actionable insights
Excellent stakeholder management and executive communication skills
What's in it for you:
We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $XX and $XX annually and is bonus eligible.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more
Health, Life & Disability
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Parental Leave – up to 6 weeks
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.
Candidates must already have work authorization that would permit them to work for ABB in the US
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.