Endpoint Management Engineer II

Premier Research is looking for a Endpoint Management Engineer II to join our IT & Corporate Administration team.

You will help biotech, medtech, and specialty pharma companies transform life-changing ideas and breakthrough science into new medicines, devices, and diagnostics. What we do is profoundly connected to saving and improving lives, and we recognize our team members are the most valuable asset in delivering success.

• We are here to help you grow, to give you the skills and opportunities to excel at work with the flexibility and balance your life requires.

• Your ideas influence the way we work, and your voice matters here.

• As an essential part of our team, you help us deliver the medical innovation that patients are desperate for.

Join us and build your future here.

What You'll Be Doing: 

• ​​Deploy, configure, and maintain endpoint management tools (e.g., Microsoft Intune, SCCM, JAMF, or similar). 
• ​Develop scripts and automation workflows to streamline endpoint management tasks. 
• ​Help maintain device groups, dynamic assignments, and configuration profiles. 
• ​Build and test application packages and scripts for deployment (Win32, MSI, PKG). 
• ​Monitor deployments, troubleshoot failures, and document remediation steps. 
• ​Support monthly patch cycles for OS and third-party applications. 
• ​Track compliance, address non-compliant devices, and escalate issues appropriately. 
• ​Respond to tickets, perform root-cause analysis on endpoint issues, and contribute to knowledge base articles. 
• ​Collaborate with Service Desk and Security teams to remediate device health and compliance problems. 
• ​Maintain accurate documentation of packages, policies, SOPs, and runbooks.​ 

What We Are Searching For:

• ​​Bachelor’s degree, or its international equivalent, in Computer Science/Information Technology or related discipline, or equivalent combined education and experience 
• ​3+ years of experience in endpoint management and administration. Background in CRO, pharmaceutical, biotech development, or health care industry preferred 
• ​Hands-on experience with Microsoft Intune or similar platforms. 
• ​Working knowledge of Windows 11 administration (Group Policy, registry basics), macOS fundamentals, iOS/Android basics. 
• ​Endpoint security controls: disk encryption (Bitlocker/FileVault), antivirus/EDR concepts, firewall configuration. 
• ​Proficiency in PowerShell or other scripting languages. 
• ​Understanding of patching processes, software packaging, and app lifecycle management. 
• ​Strong troubleshooting skills, analytical and have proven problem-solving abilities 
• ​Excellent communication skills (interpersonal, written, verbal), excellent team player; collaborative; consensus builder 
• ​Sound organizational and time-management skills, must be able to prioritize and re-prioritize as needed in a fast-paced working environment, especially when dealing with time sensitive issues and mandated deadlines 
• ​Customer service focused on approach to work both internally and externally 
• ​Willingness to self-train in new areas appropriate to Endpoint Management​