Healthcare Director, Front-End Clearance

The Director of Front-End Clearance will lead and oversee all pre-billing and front-end processes across our organization. This includes referrals, authorizations, insurance verification, eligibility, and coordination of benefits,. This role will have responsibility for both U.S.-based and offshore teams, leading large-scale front-end revenue cycle management functions, with a deep expertise in insurance eligibility verification, authorizations, and the ability to implement process improvements that directly impact clean claim rates, denial prevention, and overall revenue integrity. Responsibilities include: Provide leadership and direction for all front-end revenue cycle functions, including referrals, authorizations, insurance verification, eligibility, coordination of benefits Lead and coordinate efforts between onshore and offshore teams, ensuring service quality, productivity, and adherence to SLAs Ensure accuracy, timeliness, and compliance across all front-end processes to minimize denials and maximize clean claim rate Monitor daily operations, identify bottlenecks, and implement corrective action plans as needed. Establish standardized workflows, playbooks, and escalation paths to drive consistency and efficiency across all functions. Partner with senior leadership to design and implement initiatives that optimize front-end operations and improve overall revenue cycle outcomes.Leverage automation, technology, and analytics to streamline processes and reduce manual errors. Drive continuous improvement projects focused on improving patient access, reducing turnaround times, and increasing DAR through clean claims. Implement training and education programs for staff to maintain high levels of accuracy and compliance. Establish, monitor, and report on KPIs, including but not limited to: Eligibility verification accuracy rate; Authorization turnaround time, Referral processing, Coordination of benefits accuracy, Clean claim rate, Denial prevention and reduction rates. Proactively identify areas of compliance risk and develop mitigation strategies. Perform other duties and responsibilities as required, assigned, or requested. Qualifications: Bachelor’s degree in business or related field and/or equivalent work experience. SHAM and/or CRCR preferred Lean Six Sigma Green Belt or PMP highly desired 10+ years of progressive experience in Revenue Cycle Management. 5 years in a senior leadership role overseeing front-end/pre-billing operations. Demonstrated success managing both onshore and offshore teams, with ability to drive accountability and quality across geographies. Strong knowledge of payer authorization policies, insurance eligibility requirements, and compliance standards. Proven track record of improving clean claim rates, reducing denials, and optimizing front-end workflows. Exceptional leadership, communication, and change management skills. Strong analytical mindset with ability to leverage data for decision-making and process improvement. Experience in Nephrology RCM strongly preferred. Strong project program management skills.  Prior experience with Athena strongly preferred.