This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Implementation Specialist (CRM) in United States.
This role provides the opportunity to deliver impactful CRM solutions to clients across the automotive and enterprise space, ensuring smooth onboarding, adoption, and optimization of platform functionalities. You will work closely with customers and internal teams to configure workflows, manage campaigns, and provide expert guidance on best practices. This position combines technical proficiency with client-facing engagement, requiring hands-on implementation skills and a focus on measurable business outcomes. The role is fast-paced and involves frequent collaboration across teams to enhance system efficiency and drive user engagement. Travel is a significant aspect of the position, allowing exposure to diverse client environments and hands-on problem solving. This is ideal for someone passionate about CRM technologies and excited to make a tangible impact on client success and operational excellence.
Accountabilities:
- Lead CRM implementation and configuration sessions with clients, tailoring workflows, campaigns, lead stages, and dashboards to align with business requirements.
- Act as the primary CRM subject matter expert throughout onboarding and post-launch phases.
- Conduct client training sessions to ensure effective adoption of CRM features, including lead management and reporting.
- Analyze client processes and provide recommendations for CRM best practices, automation, and engagement optimization.
- Monitor adoption metrics and provide actionable insights to improve utilization and client satisfaction.
- Validate configurations and support testing and troubleshooting during go-live and hypercare phases.
Requirements:
- Bachelor’s degree in Business, Information Systems, or a related field.
- 3+ years of experience in CRM implementation or consulting, preferably in automotive retail or enterprise SaaS.
- Strong understanding of CRM workflows, lead management, campaign automation, and reporting.
- Excellent communication and client-facing skills, capable of explaining complex processes clearly.
- Detail-oriented with strong problem-solving and analytical skills.
- Ability to travel up to 90% of the time by plane or car.
- Self-motivated and comfortable working in a fast-paced, client-focused environment.
Benefits:
- Competitive base salary with potential equity opportunities.
- Comprehensive medical, dental, and vision coverage, fully paid by the employer.
- Unlimited PTO, parental leave, and additional wellness perks.
- Exposure to cutting-edge technology platforms and hands-on implementation experience.
- Dynamic and collaborative work environment with opportunities for career growth and development.
- Participation in a high-growth, innovative organization that values transparency and performance.