L&I Industrial Insurance Underwriter 2

Our Mission: Keep Washington Safe and Working!
 Our Values: Customer Focus, One L&I, Respect, Diversity, Equity and Inclusion, Learning and Growth, Reliability

Please Note: This opportunity is open to Labor & Industries employees only.

                        This announcement represents multiple permanent opportunities.

Job Highlights

The Department of Labor & Industries (L&I) is a diverse state agency dedicated to the safety, health, and security of Washington's workers. We help employers meet safety and health standards and inspect workplaces when alerted to hazards. As administrators of the state's workers' compensation system, we are similar to a large insurance company, providing medical and limited wage-replacement coverage to workers who suffer job-related injuries and illness. Our rules and enforcement programs also help ensure workers are paid what they are owed, that children's and teens' work hours are limited, and that consumers are protected from unsound business practices.

Insurance Services is the largest division within the agency and administers one of the premier workers’ compensation organizations in the nation serving over 3.8 million employees working for 260,000 employers.

The Employer Services program within the Insurance Services Division is responsible for establishing and maintaining industrial insurance accounts for over 230,000+ employers and 2.7 million employees doing business throughout the state of Washington.   The program provides a wide array of services to employers in the State Fund from helping new businesses get workers’ compensation coverage to specialized underwriting.

The Industrial Insurance Underwriter 2 (IIU2) position is located within Employer Services Division of Insurance Services. 

The job of an Industrial Insurance Underwriter is complex. We are seeking candidates who are passionate about providing exceptional customer service. You will work with employers providing assistance and education over the phone, answering customer questions and functioning as a liaison between several L&I program areas, staff and clients. You will interpret laws and regulations, provide policy and procedural clarification, and correct unresolved or recurring problems. As an Industrial Insurance Underwriter 2, you’ll receive intermittent training over a 6 week period, followed by continued on-the-job training by a supervisor and technical lead. Since this position is deadline driven, your ability to be present for work daily will be instrumental in your success. 

Some of what you’ll do:

• Underwrites Industrial Insurance workers’ compensation policies as governed by Title 51 of the Revised Code of Washington (RCW) and Washington Administrative Code Chapters (WAC) 296-17 and 296-17A. IIU3 administers services to over 300 risk classifications representing multiple industries.
• Administer and enforce the principles of industrial insurance and make the final determination regarding whether employers are mandated by law to have open active workers’ compensation accounts.
• Assign complex risk classifications to certify employer accounts are properly underwritten and classified based on the hazardous exposure of their industry
• Analyze and research internal and interagency records to ensure that industrial insurance policies are underwritten correctly and that the department has the most current information.
• Act as an internal expert and resource on employer accounts
• Adjudicate industrial insurance claim coverage according to RCW 51.12. Determine employer/employee relationship, independent contractor status and claim jurisdiction per RCWs.
• Research and adjust agency reporting records using the agency’s Employer Accounting System Enhancements (EASE) program to ensure fiscal integrity and accuracy of employer accounts and quarterly reporting.
• And much more!

Required:

Experience as an Industrial Insurance Underwriter 1.

AND

A Bachelor’s degree with a field of focus involving tax liabilities, insurance benefits, risk classification, accounting or bookkeeping work, research, statistical or management analysis or related fields.

 *Additional qualifying experience may substitute year for year, for the required education.  This experience must include two years of direct customer service.

AND

• The ability to take action to learn and grow.
• The ability to take action to meet the needs of others.

Desired: 

Demonstrated abilities in:

• Using personal computers, including hardware and software such as MS Word, EXCEL, PowerPoint and other programs to produce timely and accurate work products that fully satisfy the demands of the assignment. 
• Writing Skills: Able to compose clear, straightforward, and technically correct documents; chooses the most effective and meaningful written form to express information; able to proofread and edit information to improve its clarity, organization, content, etc. according to accepted rules of English language; able to write at different reading and education levels by altering words, length of sentences, and depth of explanation. 
• Verbal Communications:  Expresses ideas and information through the spoken word using language that is appropriate to both the complexity of the topic and the knowledge and understanding of the audience; speaks English well enough to clearly communicate information to listeners. 
• Time Management: Setting and adhering to priorities; meeting productivity standards, deadlines and work schedules; pursuing efficiency and economy in the use of resources; being responsive and timely to emails, phone messages, and mail; efficient, effective use of work time, equipment, and resources. 
• Mathematical Reasoning: Accurately chooses from and utilizes a variety of mathematical techniques to formulate conclusions or solve practical problems.
• Safety:  Complies with all safety regulations and understands why they are important.   Performs work in a safe manner at all times, including while operating a vehicle or working offsite.  Maintains organized work area, free of hazards.   Reports unsafe conditions promptly.   Maintains personal protective equipment where required.  Attends all required safety and health training.  Seeks guidance from supervisor. 
• Customer Centered Actions: Providing products and services that consistently meet or exceed the needs and expectations of customer; using customer satisfaction as a key measure of quality; understanding and being responsive to customers’ objectives and needs; being accessible, timely, and responsive in dealing with customers; handling customer inquiries and complaints promptly, and courteously; exhibiting integrity and honesty.
• Dependability:  Reports to work every day and on time.  Is fully prepared and conforms to assigned work hours and schedule.  Notifies supervisor immediately when unexpected problems cause absences, tardiness or the need to leave early.  Makes arrangements to ensure workload is covered.  Provides adequate notice for planned leave. 

Things You Need To Know  

To help you maintain a proper work-life balance, teleworking is one of the work schedule options for this position. L&I also offers flexible custom work schedules.

State employees who meet the qualifications will become eligible for a generous retirement package at the end of the employee’s career. Click on the “Benefits” tab to learn more.

At L&I, your voice matters. In addition, L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.8 million workers. Take a look at this brief video and learn more about why L&I is an employer of choice.

Telework is dependent upon business needs and supervisor approval. For positions where in-office work is necessary, the frequency of telework will be discussed with the supervisor of the position at the time of offer.

To receive more information on opportunities at L&I sign up for GovDelivery and select L&I job alerts.

Application process

We will contact the top candidates directly to interview for this position. Because we base the selection on information provided by you, it is in your best interest to identify the knowledge, skills, and abilities that address the required and desirable qualifications described in the announcement.

Please include the following documents with your application:

1. A cover letter describing specific qualifications.
2. A current resume detailing applicable experience and education.
3. A list of at least three professional references with current telephone numbers.

Note: Applicants selected to move forward in the hiring process will be contacted to schedule a skills assessment. Assessments are held in person.  The assessment will consist of the following:

• Decision making 
• Problem solving 

Please do not attach or place any medical information (vaccination status included) within the application, resume, or cover letter. If you do, we will have to reject your application to safeguard others from receiving your confidential information. You will have to remove the confidential information before you can apply again.

To learn more about our hiring process timeline at L&I please visit our L&I recruiting page at Hiring Process at L&I.   If you would like to read our website in a language other than English, scroll up to the top of the page to select your language of choice from the banner.

Background Check Notice:

Prior to a placement in this position, a background check, including criminal history record will be conducted. Information from your background check will not necessarily preclude employment but will be considered in determining your eligibility to perform the requirements of the position.  

Other information

• For positions requiring travel, you must have a valid unrestricted driver's license and have insurance if driving a privately owned vehicle on state business.
• This position is represented by the Washington Federation of State Employees (WFSE).
• Candidates who are offered a job with L&I must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.
• The Department of Labor & Industries complies with the employment eligibility verification requirements of the federal employment eligibility verification form, I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form on the first day of employment.
• Please note: L&I may use this announcement to fill multiple permanent and/or non-permanent positions.
• Applicants selected to move forward in the hiring process will be contacted to schedule a skills assessment. Assessments are held in person

Did You Know?

Washington is America's Top State to live, play, and work, according to U.S. News (2021). Join the L&I team and enjoy all the Evergreen State has to offer.

In addition to offering a positive balance between life and work, L&I provides one of the most competitive benefits packages in the nation. We also believe your voice matters. We value our employees and their work-life balance by encouraging flexible schedules. L&I is a diverse state agency dedicated to the safety and health and security of Washington's 3.8 million workers.

Veterans Preference

Applicants wishing to claim Veterans Preference should attach to their application a copy of their DD-214 (Member 4 copy), NGB 22, or signed verification of service letter from the United States Department of Veterans Affairs. Please blackout any personally identifiable data such as Social Security numbers. For further information, contact L&I’s Jobs@lni.wa.gov.

Diversity, Equity, and Inclusion Employer

L&I employees come from all walks of life. We strive to hire great people from a wide variety of backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

We believe in the importance of recognizing the value each of us contribute to the success of the agency mission. Having a diverse workforce is this agency’s greatest resource of strength and knowledge. It is through the combination of talents and abilities that we can pursue finding effective measures to provide the best customer service. We are committed to building a diverse and inclusive workplace for everyone and we strongly mean everyone.

The State of Washington is an equal opportunity employer. Persons with a disability who need accommodation in the application process or testing process, or those needing this announcement in an alternative format, may call 360-902-5700. TTY users should first call 711 to access the Washington Relay Service.

 You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.

For more Information

If you have any questions regarding this job posting, program, or the agency, please contact the HRBTU@lni.wa.gov. #LI DNI