Lead Generation & Customer Operations Specialist

This is a remote position.

Schedule: Monday to Friday, Flexible hours between 8:00 AM – 5:00 PM | Tennessee (Central Time)

Join a rapidly growing software company that’s revolutionizing how home service businesses across America generate leads and grow their operations. This innovative platform serves as the backbone for plumbers, electricians, pest control specialists, painters, and other essential service providers, helping them reach new customers through cutting-edge outbound marketing technology. With explosive growth of 5-15 new customers joining weekly, you’ll be part of a dynamic team that’s directly impacting the success of hardworking entrepreneurs and small business owners nationwide. This is your opportunity to work with proprietary technology while playing a crucial role in scaling operations for a company that’s transforming an entire industry.

Step into an exciting role where technology meets direct business impact! As a Lead Generation & Customer Operations Specialist, you’ll be the operational engine behind successful marketing campaigns for home service businesses across the United States. Using proprietary software platforms, you’ll execute strategic lead generation campaigns, manage customer onboarding processes, and ensure seamless operations that directly contribute to small business growth. This position offers the perfect blend of technical execution and meaningful impact, where your attention to detail and systematic approach will help entrepreneurs grow their businesses while you develop expertise in cutting-edge marketing technology and customer operations.

• Execute high-impact lead generation campaigns using proprietary software technology that reaches thousands of potential customers
  
• Create and optimize geographic targeting strategies by selecting prime market areas and fine-tuning parameters for maximum campaign effectiveness
  
• Design and schedule strategic text message campaigns using proven, pre-approved templates that drive customer engagement
  
• Lead the technical setup and configuration of new customer accounts, including seamless client list integration during onboarding
  
• Manage critical administrative processes that support 5-15 new customer launches weekly, ensuring smooth platform adoption
  
• Optimize campaign timing and scheduling to maximize response rates, typically coordinating morning launches for peak engagement
  
• Execute essential operational tasks that keep marketing campaigns running smoothly and efficiently
  
• Collaborate closely with the customer success team on high-volume administrative work that directly supports business growth
  

Requirements

• Proven experience in lead generation, digital marketing operations, or customer operations roles
  
• Advanced proficiency with Google Sheets, Slack, and modern business communication tools
  
• CRM system experience required, with HubSpot familiarity strongly preferred
  
• Exceptional attention to detail with the ability to maintain accuracy in high-volume, repetitive tasks
  
• Strong process-following skills with the ability to execute standard operating procedures consistently
  
• Understanding of compliance requirements for outbound marketing and cold outreach messaging
  
• Quick learner who thrives with new software platforms and adapts rapidly to proprietary tools
  
• Self-motivated professional who excels in remote work environments with flexible scheduling
  
• Interest in supporting small business growth and entrepreneurial success stories
  

Benefits

• Permanent work from home
  
• Immediate hiring