Medical Assistant I - Pre Triage

We are seeking experienced Medical Assistants to join our statewide Neurosciences Pre-Triage Pod, providing exceptional telephone-based clinical support to patients with clinical concerns and needs related to Neurology, Neurosurgery, Pain Management, and Physical Medicine & Rehabilitation (PM&R).

This position offers an excellent opportunity for a medical assistant who is passionate about clinical care, enhancing the patient experience, and improving access to high-quality healthcare across a large, integrated health system.

Location  

Remote

Schedule  

 Monday – Friday; 8:00AM – 4:30PM with flexibility

Typical Responsibilities

• Assessing patient concerns through telephone interactions
• Identifying issues that require escalation to RN Triage
• Connecting patients with the appropriate providers and care teams
• Supporting patients across the state in navigating their care needs
• Helping improve access to timely, high-quality healthcare

What We're Looking For   

• Dependable and reliable team players   
• Positive attitude and strong communication skills   
• Ability to work in a fast-paced setting 
• Willingness to learn and support teammates   
• Ability to troubleshoot

Benefits  

• Benefits Designed for You  
• 401(k) with employer match  
• Tuition reimbursement  
• Student loan forgiveness eligibility  
• Employee Assistance Program (EAP)  
• Healthy Results Wellness Program with bi‑weekly incentives  

  
Sound like a perfect match? Apply NOW! - We can't wait to hear from you!   

Under the supervision of the designated supervisor and assigned physician, performs duties associated with direct patient care and clinical direction to provide patient care given in accordance with the organization standards. Assures completeness of ordered procedures and treatments, assures smooth patient flow, performs general lab work, instructs patients concerning procedures, treatments and needs, and ensures medical orders and referrals are carried out accurately and in a timely manner. Performs registration and scheduling activities per organizational and departmental procedures. Maintains EMR files and performs general front office functions as needed. May perform computerized physician order entry, only if directed by assigned physician. May precept current MA team members or MA Externs as requested by leadership.

• AHA Basic Life Support for healthcare workers certification required. Other advanced life support certifications may be required per unit/department specialty according to patient care policies.
• High school diploma or equivalent required.
• New hires and promotions after October 5th, 2025, will require graduation from a Medical Assistant program.
  Knowledge of OSHA, CLIA, and ADA required.
• TB validated (to administer or read) or validation obtained within 6 months of hire may be required.
• Knowledge of ICD-10 and CPT coding preferred.
• Knowledge of Business Unit Quality Programs, Meaningful Use and Standard Work Programs and concepts within 6 months of hire.
• Knowledge of standard laboratory and medical procedures.
  Knowledge of insurance plans and third-party payers.
• Ability to master standard clinical competencies per current Clinical policy, Point of Care and Skills Competency checklists.
• Requires basic math and accurate data collection and entry skills.