Operations Assistant (Zendesk, Airtable, and Notion Support)

We’re looking for a proactive Operations Assistant to support our fast-moving Startups and Nonprofits Program. You’ll handle operational and administrative tasks that keep our programs running efficiently — from managing tickets in Zendesk to reviewing startup applications and optimizing Airtable workflows.

If you’re detail-oriented, tech-savvy, and thrive in dynamic, cross-functional environments, this role is for you. You’ll play a key part in ensuring smooth program operations, accurate partner management, and top-notch customer support.

📍 Work Setup
    •    100% Remote
    •    Starts at PHP 65,000 per month
    •    Full-time | US Pacific Time Zone
 

🤝 What You'll Do

• Manage and resolve daily Zendesk tickets related to billing and operations for startup and nonprofit programs.
• Review and process new program applications using Airtable and Notion, verifying website legitimacy, email validity, and overall eligibility.
• Maintain and enhance Airtable workflows, assisting with light automations and improving process efficiency.
• Support partner management by troubleshooting marketplace issues (e.g., GetProven, BuiltFirst) and ensuring smooth offer claims.
• Collaborate closely with CX, Billing, and Engineering teams for issue resolution, bug tracking, and process improvement.
• Maintain documentation and update SOPs to streamline recurring tasks and scale operations effectively.

✅ Must-Haves

• Hands-on experience managing Zendesk tickets (customer or billing-related).
• Proficiency with Airtable, Notion, and Google Sheets for workflow tracking and data organization.
• Excellent attention to detail — comfortable reviewing websites, verifying emails, and ensuring data accuracy.
• Strong written communication skills, with the ability to collaborate across teams through Slack, email, and video meetings (Google Meet).
• Fast learner with initiative; able to work independently and thrive in a fast-paced, dynamic environment.
• Availability to work PST hours.

🌟 Nice-to-Have

• Experience supporting startup ecosystems, accelerator programs, or nonprofit initiatives.
• Exposure to GetProven or BuiltFirst marketplace environments.
• Ability to build simple automations or advanced Airtable/Notion workflows.

🌟 Compensation and Benefits

• Monthly Salary: starts at PHP 80,000
• Attendance Bonus: $25 per month for perfect attendance
• Performance Bonus
• Anniversary Bonus
• Referral Bonus: $300 per successful referral
• Paid Time-Off (PTO):
  • 7 days Holiday PTO
  • 6 days Regular PTO
• Healthcare Plan Provided
• Parental Leave

💡 Why You’ll Love Working Here
You’ll be the operational heartbeat behind a program that empowers startups and nonprofits to grow. Your work directly supports innovators around the world — helping their ideas take off while building your own expertise in systems, automations, and partner management.