Personal Vacation Planner Agent (Remote)

Job Summary

We're looking for enthusiastic, customer-centric sales professionals to join our upcoming VIRTUAL Personal Vacation Planner (PVP) training class.  Only individuals residing in these states will be considered:  FL, GA, TX, NC.

This position involves selling cruise vacation packages and related products through outbound calls, text messages, emails and social media using Carnival-approved applications. The role requires building rapport with customers to understand their travel needs and generate sales. Responsibilities include managing the Customer Relationship Management (CRM) system, scheduling follow-up appointments, and converting leads into cruise reservations. The ideal candidate must be customer-oriented with a focus on relationship building to encourage repeat business and referrals. The role demands working independently to meet monthly sales and productivity targets.

ESSENTIAL FUNCTIONS:

• Initiating conversations through calls, texts and approved communication channels to drive sales, acting on leads and/or prospects. 

• Present cruise products and make travel recommendations.

• Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals.

• Maintain the Customer Relationship Management (CRM) database and build relationships with new/existing guests to close sales.

• Participate in mandatory trainings and meetings to stay current with knowledge of products to present cruise product features, benefits, and pricing.

• Perform other job-related functions as assigned.

QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES:

• Minimum High School Diploma or GED.

• Inside / outside field 1 year sales experience with proven sales success.

• Experience developing new business and new accounts with a customer service background.

• Proficient in Microsoft Office Suite.

• Results and goal-oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers through calls, texts, and other Carnival-approved communication channels. 

• Excellent interpersonal skills. 

• Superior prospecting, presentation and closing skills. 

• Comfortable working in an environment requiring achievement of monthly sales targets and goals. 

• Effective time management, organizational and multi-tasking skills. 

• Ability to maintain strong working knowledge of cruise products. 

• Ability to work independently and manage our Customer Relationship Management (CRM) system. 

• Good problem-solving skills.

• Consistent and reliable attendance and punctuality are essential functions of the job.

• Must be fluent in English and be able to read, write and articulate in English

• For internal interest, one must be in good standing with no verbal, written, or final warning.

OTHER:

• Shifts:

  • The training class runs for four (4) consecutive weeks: 

    • Monday through Friday 09:00 AM - 06:00 PM (EST).

  • Once you've graduated from the training, your schedule will be:

    • Monday through Thursday, 10:00 AM - 07:00 PM (EST), and Fridays 09:00 AM - 06:00 PM (EST). 

  • Since this is an incentive-driven position, when business needs dictate, PVPs may be required to work the last Saturday of a month. 

• Internal candidates must have at least six (6) months in their current role, cannot be on a verbal, written or final warning in place.​​​​​​​ All applicants must advise their Coach/Manager of their interest in applying for the role.​​​​​​​

• All applicants should fill out the application thoroughly.

• Salary:

  • The starting hourly pay rate for this role is $15/hour for the first 10 pay periods.       From the 11th pay period onward, the annual base salary will be $16,500 with continued participation in the sales incentive program. The sales incentive program is tiered and includes a 6-month incentive guarantee. Average annual earning for this role is $65,000 - $70,000 with high performers earning $100,000+.

                     ***Or your State minimum hourly wage if higher

Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits: 

  • Cost-effective medical, dental and vision plans

  • Employee Assistance Program and other mental health resources

  • Additional programs include company paid term life insurance and disability coverage

• Financial Benefits: 

  • 401(k) plan that includes a company match

  • Employee Stock Purchase plan

• Paid Time Off 

  • Holidays – All full-time employees receive days off for 8 company-wide holidays, plus 2 floating holidays to be taken at the employee’s discretion.

  • Vacation Time – All full-time employees at the manager and below level start with 14 days/year. All employees gain additional vacation time with further tenure.

  • Sick Time – All full-time employees receive 80 hours of sick time each year. 

• Other Benefits 

  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends

  • Personal and professional learning and development resources including tuition reimbursement

ETHICS & COMPLIANCE:

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

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