REMOTE Clinical Administrative Specialist (31538)

Candidates located in Maine preferred

If a candidate is located outside the State of Maine, they must be in Eastern Standard Time Zone.
 

POSITION SUMMARY

The Clinical Administrator provides administrative and customer service support for a program serving individuals who need assistance accessing services and maintaining eligibility. Responsibilities include responding to phone and email inquiries, researching account information, processing documentation, completing data entry, and maintaining accurate case records.

ADMINISTRATIVE DUTIES & RESPONSIBILITIES

• Respond to incoming calls and email inquiries and provide professional customer support.
• Support enrollment and eligibility processes by following established policies and procedures.
• Research consumer accounts and verify information across multiple computer systems.
• Review scanned documents for accuracy and associate documentation with the appropriate records.
• Complete prescreening questions with consumers.
• Accurately enter, update, and maintain information in applicable systems.
• Identify missing or incorrect information and coordinate resolution or escalation as needed.
• Prepare follow-up correspondence regarding incomplete documentation.
• Maintain accurate case notes and document consumer contacts and related activities.
• Communicate with consumers and other stakeholders to support ongoing services and eligibility.
• Escalate risks, unresolved issues, and technical concerns to the appropriate personnel.
• Maintain confidentiality and follow established procedures.
• Perform other related duties as assigned.

MINIMUM REQUIREMENTS

• High school diploma, GED, or equivalent.
• Minimum of two years of fast-paced clinical office experience.
• Previous inbound and outbound customer service call experience.
• Proficiency in Microsoft Office applications, including Outlook, Teams, OneNote, and Excel.
• Strong attention to detail and organizational skills.
• Ability to research information, maintain accurate records, and manage multiple tasks.
• Ability to work independently and as part of a team.

PREFERRED QUALIFICATIONS

• Strong communication, organizational, and multitasking skills.
• At least one year of experience researching client accounts.
• Familiarity with long-term care services programs.
• Previous experience using the Genesys Cloud phone system.

REMOTE WORK REQUIREMENTS

• Company-issued computer equipment will be provided.
• Reliable high-speed internet service is required.
• Minimum download speed of 20 Mbps, or 50 Mbps for shared internet connectivity.
• Minimum upload speed of 5 Mbps.
• Must have a private and secure workspace.