Remote Engineer
Agilent TechnologiesJob Description
Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
At the Little Falls Service Center, we recognize that our customers change the world. As a Remote Service Engineer within the Service Center, you’ll help our team keep our customers up & running by supporting our team’s in-house instrument repair operations.
Your Role:
You’ll work alongside our Service Technician team to deliver the highest quality instrument repairs to our customers, including helping to rollout new service offerings and constantly improve services already available:
- Demonstrate a Customer First mindset and model effective customer communication
- Perform troubleshooting, repair, and testing of Agilent HPLC modules
- Provide insight and best practices balancing cost effectiveness without sacrificing top quality repair
- Monitor product line performance via metrics and make data-driven decisions
- Work with other teams in the event of escalations
- Update documentation including repair checklists, work instructions, or other supplemental documentation
Qualifications
- Demonstrated expertise with Agilent HPLC modules and repair
- 4+ years of experience in a similar position or experience as an end user
- Extensive experience with troubleshooting and problem solving
- A Bachelors or master’s degree within the science field – e.g. chemistry, analytical chemistry biochemistry, biotechnology or similar
- Proficiency with Microsoft suite including Outlook, Excel, and PowerPoint
- Knowledge of Agilent LCMS systems preferred
Additional Details
This is an in-person onsite job, 5 days a week at the Agilent Little Falls Site
Travel up to 10% of the time
Additional Details
This job has a full time weekly schedule. Applications for this job will be accepted until at least April 9, 2026 or until the job is no longer posted.The full-time equivalent pay range for this position is $43.12 - $67.37/hr plus eligibility for bonus, stock and benefits. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locationsAgilent Technologies, Inc. is an Equal Employment Opportunity and merit-based employer that values individuals of all backgrounds at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, religion or religious creed, color, gender, gender identity, gender expression, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, registered domestic partner status, age, sexual orientation, military or veteran status, protected veteran status, or any other basis protected by federal, state, local law, ordinance, or regulation and will not be discriminated against on these bases. Agilent Technologies, Inc., is committed to creating and maintaining an inclusive in the workplace where everyone is welcome, and strives to support candidates with disabilities. If you have a disability and need assistance with any part of the application or interview process or have questions about workplace accessibility, please email job_posting@agilent.com or contact +1-262-754-5030. For more information about equal employment opportunity protections, please visit www.agilent.com/en/accessibility.