Salesforce Administrator (CRM & Marketing Cloud)

About Brainbox

Brainbox is different to every other BPO.  It’s not just the amazing culture, strong brand, loyal customers and talented staff - it is deeper than that.  The Brainbox core value of ‘Always Be Kind’ is embedded in every policy, decision, and every day.  We develop our people, and the Philippines management team is all Filipinos.   Everything we do is aimed at providing people with a work culture that helps them improve every single day. From unlimited training to HMO benefits from day 1, we want our people to love their what they do and become the best versions of themselves.

We are looking for a Salesforce Administrator to support and optimize our Salesforce ecosystem as we transition key business processes into the platform. This role will focus on Salesforce CRM and Marketing Cloud, playing a critical part in system administration, marketing automation, and process design.

The ideal candidate will combine technical Salesforce administration skills with business analysis capabilities, helping translate business needs into effective Salesforce solutions.

Requirements

• Experience working as a Salesforce Administrator or Salesforce Marketing Cloud specialist
• Hands-on experience with Salesforce CRM
• Exposure to or experience with Salesforce Marketing Cloud
• Ability to perform business analysis, process mapping, and solution design
• Strong problem-solving and stakeholder communication skills
• Salesforce certification is highly desirable, such as:
  • Salesforce Administrator Certification
  • Salesforce Marketing Cloud Certification
    

Key Responsibilities

• Administer and maintain Salesforce CRM and Marketing Cloud environments
• Configure and manage users, permissions, workflows, and system settings
• Support marketing automation initiatives within Salesforce Marketing Cloud
• Work with stakeholders to map, design, and improve business processes
• Translate business requirements into scalable Salesforce configurations
• Monitor system performance and recommend improvements
• Assist with integrations and data management across Salesforce platforms
• Provide ongoing support, troubleshooting, and system enhancements

Nice to Have

• Experience working across both Salesforce CRM and Marketing Cloud
• Background in marketing automation or customer journey management
• Experience supporting cross-functional teams in Salesforce implementations

Perks

• Attractive and competitive salary
• Tenure-based and Performance-based incentives
• Paid time off
• Day shift
• Unlimited cash incentives for hired referrals
• Engagement and Recognition programs
• HMO on day 1
• Work-life balance with a 37.5h week and free weekends
• International career growth and clients
• Opportunities to travel abroad
• Modern air-conditioned offices, located along MacArthur Highway (easy public transportation access), near residences, malls, and restaurants
• Fun and inclusive working environment and great working culture
• Dedicated local support with local Management, HR, onboarding, payroll, and ICT
• Access to unlimited training and micro-competencies to advance your skills