Salesforce Agentforce Developer III

Join the team leading the next evolution of virtual care. 

At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives.

Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens.

Summary of Position 

We are looking for a talented Salesforce Agentforce Developer to build, enhance, and scale intelligent virtual agent experiences within the Salesforce platform. In this role, you will design and implement sophisticated conversational workflows using Agentforce, integrate with enterprise systems, and ensure a seamless experience for our users across digital channels.

The ideal candidate has strong Salesforce development experience and a passion for building AI-driven user experiences that improve access to care and operational efficiency.

Essential Duties and Responsibilities 

• Develop and maintain custom Agentforce solutions using Apex, Lightning Web Components (LWCs), and Flow, following Salesforce best practices.
• Create and optimize dialog flows, prompt templates, skills, and handoff logic using Agentforce's configuration tools and APIs.
• Integrate Agentforce with internal systems using REST/SOAP APIs, middleware, and Salesforce Connect.
• Implement platform-level features such as custom metadata types, platform events, and asynchronous processing (Queueable, Batch Apex) to support scalable solutions.
• Ensure adherence to Salesforce security model, sharing rules, and compliance standards, including HIPAA.
• Participate in agile ceremonies and contribute to sprint planning, technical design, and code reviews.
• Own technical troubleshooting and root cause analysis of conversational failures or system errors.
• Implement analytics and logging strategies to monitor bot performance and user satisfaction.
• Support DevOps practices including SFDX, Git, and CI/CD pipelines for deployment automation.

Required Qualifications 

• 5+ years of experience in Salesforce development, including Apex, LWC, Flow, and SOQL/SOSL.
• 1+ years of hands-on experience building or supporting conversational bots (Agentforce preferred; experience with Salesforce Einstein Bots, Dialogflow, or similar tools acceptable).
• Deep understanding of Salesforce architecture, APIs, integration patterns, and governor limits.
• Strong grasp of conversational AI concepts: intents, NLU, utterance training, fallback strategies, and session management.
• Experience with RESTful APIs, JSON, and asynchronous data handling.
• Familiarity with event-driven architecture, Salesforce DevOps tools, and secure coding practices.
• Strong debugging and problem-solving skills.

Certifications

• Salesforce Platform Developer I (Required)
• Salesforce Agentforce Specialist (Required)
• Salesforce Platform Developer II (Preferred)

Preferred Qualifications  

• Familiarity with Agentforce Console and Prompt Builder.
• Exposure to AI/ML lifecycle processes or fine-tuning LLM prompts.
• Experience with agile/Scrum and DevOps practices, including Git and CI/CD tooling.

As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified.

Why join Teladoc Health?

• Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission. 

• Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference.

• Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day.  

• Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways.   

• Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs.

• Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA).  Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link.