Skills and Experience Needed

Primary Responsibilities, and Minimum and Preferred Qualifications

Tasks

• Develops software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes; investigating problem areas; and following the software development lifecycle.
• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Documents and demonstrates solutions by developing documentation (including SOPs and How-to articles), flowcharts, layouts, diagrams, charts, code comments, and clear code.
• Works with the software development manager to develop best practices and policies guides for software engineers and testers.
• Performs peer review of code developed by fellow engineers.
• Develops test scripts and runs tests to verify deliverables meet the documented requirements before passing to QA.
• Mentors Software Engineers to make sure they are developing solutions according to established standards and methodologies.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Provides demos of built functionality to stakeholders.
• Communicates future releases and enhancements.
• Participates in daily standups to review work assignments and report on progress.
• Maintains a high level of service by establishing and enforcing organization standards and NYS Information Technology Security Policies.
• Assists with creating, modifying, and maintaining enterprise reports.
• Becomes familiar with and follows NYSERDA policies and procedures.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; bench-marking state-of-the-art practices; participating in professional societies.
• Effectively communicate status, collaborate, and problem-solve with relevant stakeholders, including effectively escalating any project concerns with appropriate leaders.
• Identify, mitigate, and manage risk on projects.
• Foster and contribute to a culture of excellence grounded in people development, learning, problem solving, and teamwork.
• Understand and adhere to NYSERDA's policies and procedures.
• Other duties as assigned that contribute to the key outcomes of the NYSERDA's IT Operations Team.

• Role: Salesforce Business Analyst
• Salesforce: Heavy Salesforce experience required.
• Salesforce Lightning: Strong hands-on experience with Lightning is important.
• OmniStudio: Experience with OmniStudio is required/preferred.
• Domain Experience: Relevant domain experience is a strong plus.
• Business Domain: The person will work on energy-efficiency updates/programs.
• Ticket Creation: Experience with ticket creation/support processes is relevant.
• Time Zone: Candidate should be available in EST or CST.
• Interview: 2 rounds of interviews.
• Expected Start: October.

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