Salesforce Business Analyst

• We are looking for an experienced Salesforce Business Analyst with 3–5 years of solid experience in business analysis and Salesforce implementations.
• The ideal candidate will have strong experience with Sales Cloud, Service Cloud, and Salesforce CPQ (SteelBrick), along with excellent requirements management, stakeholder facilitation, and Agile/Scrum experience.
• The candidate will work closely with business stakeholders, developers, QA teams, and Scrum teams to define, document, prioritize, and manage requirements throughout the software development lifecycle.

• Lead requirements elicitation, clarification, documentation, and ongoing requirements management.
• Identify business needs and translate them into clear, actionable functional requirements.
• Maintain and keep requirements up to date throughout the development lifecycle.
• Manage and maintain the product roadmap, including tracking cross-team dependencies.
• Support backlog management, prioritization, and refinement.
• Support release management, including release scope definition, additional instructions, and status tracking.
• Work closely with developers to clarify requirements, expected outcomes, defects, business scenarios, and end-user use cases.
• Support QA teams by clarifying requirements, System Test Requirements (STRs), business cases, and complex scenarios.
• Perform gap analysis between high-level and low-level requirements.
• Conduct root cause and gap analysis to identify business and process improvements.
• Facilitate Agile/Scrum ceremonies and organizational meetings, including acting as a Scrum Master substitute when required.
• Support implementation of process changes, new initiatives, and organizational activities.
• Prepare and maintain Sprint and Release reports, including Start/Mid-Sprint reporting, release scope, progress, and status.
• Coordinate with cross-functional teams to ensure requirements, dependencies, and deliverables remain aligned.
• Act as a bridge between business stakeholders, development, QA, and other technical teams.

• 3–5 years of solid experience as a Salesforce Business Analyst.
• Experience with Salesforce implementations, preferably across:
  • Sales Cloud
  • Service Cloud
  • Salesforce CPQ / SteelBrick
• Strong knowledge of Business Analysis techniques and practices.
• Strong requirements elicitation, analysis, documentation, and management skills.
• Excellent facilitation and ownership skills.
• Experience working with Agile methodologies and Scrum.
• Hands-on experience with Jira and Confluence.
• Understanding of the Software Development Life Cycle (SDLC) and software development methodologies.
• Experience with requirements management tools and processes.
• Strong experience performing gap analysis and root cause analysis.
• Ability to work effectively with business stakeholders, developers, QA, and cross-functional teams.
• Strong written and verbal communication skills.
• Fluent English with excellent comprehension and communication skills.

• Experience in the finance software domain.
• Experience working with or supporting AI feature development/implementation.
• Experience serving as a Scrum Master or Scrum Master backup.
• Experience working on complex Salesforce transformation or implementation initiatives.

• Salesforce | Sales Cloud | Service Cloud | Salesforce CPQ | SteelBrick | Business Analysis | Requirements Management | Requirements Elicitation | Gap Analysis | Root Cause Analysis | Agile | Scrum | Jira | Confluence | SDLC | Backlog Management | Roadmap Management | Release Management | QA Support | Stakeholder Management

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-owned company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at compliance@aptask.com.

Applicant Consent:
By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-355-8000 or help@aptask.com. Message frequency may vary. Msg & data rates may apply.