Salesforce Cloud Engineer

The Sales Cloud Engineer – FordPro Tech Team is responsible for the design, configuration, development, and optimization of Salesforce Sales Cloud solutions supporting FordPro’s commercial vehicle sales, fleet management, and dealer ecosystem operations.

This role partners closely with Product Owners, Business Stakeholders, Enterprise Architects, and Integration teams to deliver scalable, secure, and high-performing Salesforce capabilities that drive revenue growth, operational efficiency, and data integrity across FordPro’s global B2B sales channels.

The ideal candidate combines deep Salesforce platform expertise with enterprise integration experience and strong DevOps discipline.

Technical Strategy & Roadmap

• Platform Vision: Define and execute a technical roadmap for Salesforce that prioritizes scalability, performance, and long-term maintainability.
• Technical Debt Management: Balance the delivery of new features with the necessity of reducing technical debt and maintaining Salesforce "Org Health."
• Feasibility Analysis: Evaluate third-party AppExchange packages and native Salesforce features to determine the best "build vs. buy" path.

2. Product Delivery & Backlog Management

• Technical Requirements: Write detailed technical user stories, including API specifications, data mapping, and security requirements.
• Backlog Refinement: Lead grooming sessions to ensure the engineering team understands the "why" and "how" of every story.
• Sprint Execution: Partner with Scrum Masters and Developers to remove technical blockers and ensure high-quality deployments.

3. Integration & Data Architecture

• Ecosystem Alignment: Oversee integrations between Salesforce and internal Ford systems (e.g., ERP, Data Lakes, Identity Management) using MuleSoft or other middleware.
• Data Integrity: Define data governance standards within Salesforce to ensure a "Single Source of Truth" for customer data.
• Security & Compliance: Ensure all technical solutions meet Ford’s Cyber Security, Privacy, and Legal standards.

4. Stakeholder & Vendor Management

• Translation: Translate complex technical constraints into business-friendly language for non-technical stakeholders.
• Salesforce Partnership: Stay abreast of Salesforce’s three-times-a-year release cycle to proactively identify new features that can be leveraged.
• Collaboration: Work with Architects to ensure the CRM strategy aligns with the broader Enterprise Architecture.

• Education: Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field.
• Experience: 5+ years in Product Management or Technical Leadership, with at least 3 years specifically focused on the Salesforce platform.
• Technical Skills:
  • Deep understanding of Salesforce capabilities (Apex, Lightning Web Components, Flow, SOQL).
  • Experience with APIs (REST/SOAP) and integration patterns.
  • Proficiency in Jira/Confluence and Agile methodologies.
• Analytical Skills: Ability to use data (SQL, Tableau, or Salesforce Reports) to drive product decisions.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:
• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

This position is a salary grade 8 and ranges from $115,000-$192,900.    
 

Final determination of salary grade will be based on candidate's skills and experience, and base salary will be set within the applicable range according to job scope, responsibility and competitive market value.

For more information on salary and benefits, click here: https://fordcareers.co/GSR

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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