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Salesforce Field Service Consultant

TekWissen
8 days ago
Temporary
Remote
$80 - $80 USD hourly
CRM Management
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide.
Role: Salesforce Field Service Consultant
Location: Davidson, NC, 28036
Duration: 6 months
Job Type: Temporary Assignment
Work Type: Remote
Job Description:
  • The ideal candidate combines strong business analysis discipline with practical Salesforce solution experience, focus on Field Service and Field Service Mobile.
  • They are comfortable leading workshops, challenging assumptions, documenting end-to-end requirements, partnering with technical teams, and helping drive enterprise-scale Salesforce solutions from concept through deployment.
  • They understand both the operational realities of field service organizations and the technical considerations required to implement scalable Salesforce solutions.
Responsibilities:
  • Facilitates customer requirements and solution design workshops
  • Gather requirements and conduct business process analysis related to features and functionality across Trane Technologies Strategic Business Units
  • Captures and maps business requirements to system/technical requirements and identifies gaps and risks
  • Assess and make recommendations on processes, designs, operations, and testing
  • Understands the technical depth of the project and validates the correct resources for the project
  • Manages and participates in the entire software development lifecycle
  • Recommends alternative approaches, analyzes impacts, and provides sizing estimates
  • Participates in and facilitates development efforts to execute upon needed requirements or solution design changes to support improvements to the user experience
  • Manage the development of project backlog, write user stories and acceptance criteria for development
  • Serve as a subject matter expert to drive development decisions and prioritization
  • Participate in support of existing, complex multi-disciplined solutions and in future implementations
  • Collaborate with business functions and other IT teams to define, plan, model, govern, and implement Salesforce capabilities
  • Proactively communicate risks associated with solution design integrity to key stakeholders
  • Ensure ownership and accountability to effectively resolve gaps systemically to completion
  • Drive the adoption of standard work processes, standard application functionality and data standards
Qualifications:
  • User experience design and usability
  • Ability to work in a fast-paced environment
  • Strong communication, interpersonal and consultative skills
  • An analytical mindset, problem solving and presentation skills
  • Excellent documentation skills
  • Ability to work with the project team within the agile methodology
  • Experience working with Jira
  • Demonstrated ability to differentiate and clearly articulate where business functionality can be mapped to Salesforce out of the box functionality versus requiring customization
  • Understand, embed and champion internal Salesforce Center of Excellence best practices with customers
Experience designing or supporting business solutions for:
  • work orders
  • service appointments
  • dispatch and scheduling
  • technician mobility
  • service territories and resources
  • field execution workflows
  • Strong experience designing or building Salesforce integrations with third-party systems
Experience supporting data migrations from third-party systems into Salesforce
  • Working knowledge of Salesforce platform capabilities including
  • Salesforce Field Service and SF field Service Mobile
  • Sales Cloud
  • Service Cloud
  • Experience Cloud / Communities
  • Marketing Cloud
  • Bachelor's degree
TekWissen® Group is an equal opportunity employer supporting workforce diversity.