Salesforce Marketing Operations Manager

Job Title: Salesforce Marketing Operations Manager
Location: Durham, NC 27709 (Hybrid 2–3 days/week preferred or Remote)
Pay rate: $95.00/hr – $120.00/hr
Work schedule: Monday – Friday, 8:00 AM – 5:00 PM EST (40.0 hours/week; 6-month contract)

Overview
The Salesforce Marketing Operations Manager serves as the operational owner of Grifols' Salesforce platform ecosystem during a 6-month engagement focused on stabilizing, governing, and optimizing CRM and marketing technology capabilities. Working closely with Marketing, IT, Analytics, and third-party vendors, this role oversees platform enhancements, data governance, campaign execution frameworks, and release management. The manager translates business requirements into technical solutions while establishing a 12–18 month platform roadmap and preparing the organization for future capabilities, including Salesforce Data Cloud and advanced personalization.

Job Specifications

• Direct Salesforce platform operations, managing enhancement requests, intake prioritization, solution delivery, data quality, and release planning
• Oversee Salesforce Sales Cloud, Service Cloud, and Marketing Cloud workflows, optimizing donor engagement, customer lifecycle, and retention programs
• Function as primary operational liaison between business units, internal IT resources, external consultants, and technology vendors
• Maintain the Salesforce enhancement roadmap, build executive governance dashboards, and track key campaign, journey, and platform utilization metrics
• Establish and document governance frameworks, operational workflows, and standard operating procedures to reduce operational risk
• Minimum 5 years of hands-on Salesforce platform experience required
• Minimum 3 years managing Salesforce operations, CRM programs, or platform governance required
• Strong working knowledge of Salesforce Sales Cloud, Service Cloud, platform administration capabilities, and business process optimization required
• Proven experience managing cross-functional stakeholders, external vendors, and consultants required
• Experience with Salesforce Marketing Cloud, Data Cloud / CDP, donor engagement, or healthcare/life sciences regulated environments preferred
• Salesforce certifications (Administrator, Advanced Administrator, or Business Analyst) preferred

Submittal & Compliance Requirements

• Engagement Duration: 6-month contract assignment.
• Work Arrangement: Hybrid (2–3 days onsite in Durham, NC) preferred; open to Remote candidates.
• Clean candidate resume submittal without supplier logos, header branding, citation links, or source links.

Benefits (employee contribution):

• Health insurance
• Health savings account
• Dental insurance
• Vision insurance
• Flexible spending accounts
• Life insurance
• Retirement plan

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Rate of pay within the stated range will depend on the qualification of the applicant.