This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Salesforce Operations & Data Quality Specialist based in India.
This role offers an excellent opportunity to contribute to the operational excellence of a growing technology-driven organization by ensuring the accuracy and integrity of critical business data. As a key member of the operations team, you will oversee Salesforce data quality, support licensing and renewal processes, and help maintain reliable customer records across multiple platforms. Working closely with cross-functional stakeholders, you will identify issues, implement corrective actions, and recommend process improvements that enhance operational efficiency. This position is ideal for a detail-oriented professional who enjoys solving data challenges, improving workflows, and supporting scalable business operations in a collaborative environment.
Accountabilities:
- Monitor Salesforce error queues and operational dashboards to identify data quality issues affecting licensing and renewal processes.
- Review, investigate, and resolve data inconsistencies, including duplicate, incomplete, missing, or mismatched customer and renewal records.
- Perform manual record corrections and maintain accurate account mappings to ensure consistent customer data across Salesforce and related systems.
- Support customer and billing profile maintenance while ensuring high standards of data integrity across operational platforms.
- Escalate complex system issues to technical teams with clear documentation and appropriate supporting information.
- Produce reports on recurring data quality trends, operational metrics, and cleanup progress to support continuous improvement initiatives.
- Identify opportunities to optimize operational processes, reduce manual effort, and improve overall data governance.
Requirements
- 1+ years of experience in Salesforce Operations, Sales Operations, Revenue Operations, Business Operations, Data Quality, or a related field.
- Hands-on experience with Salesforce data management, reporting, record maintenance, and operational processes.
- Strong analytical and problem-solving skills with exceptional attention to detail.
- Excellent organizational skills and the ability to manage multiple priorities effectively.
- Strong written and verbal communication skills with the ability to collaborate across business and technical teams.
- Experience building effective relationships with cross-functional stakeholders and supporting operational improvements.
- Experience with SaaS, subscription, licensing, or renewal operations is an advantage.
- Familiarity with Atlassian licensing environments is preferred.
- Salesforce Administrator certification or equivalent practical experience is a plus.
Benefits
- Opportunity to work with a globally recognized technology consulting organization.
- Collaborative, AI-driven, and innovation-focused work environment.
- Exposure to enterprise-scale Salesforce and operational systems.
- Professional development and continuous learning opportunities.
- Inclusive workplace committed to diversity, equity, and career growth.
- Opportunity to contribute to process improvements with measurable business impact.