Salesforce Solution Architect Principal

We are looking for a talented Principal Global Service Operations Solution Architect to join our team specializing in Systems/Information Technology - 100% remote in the USA.

In this role, you will make an impact in the following ways:

• Define clear system architectures by breaking down components, allocating functions, and establishing seamless interfaces across systems
• Create reusable standards, design patterns, and configurations that accelerate future solution development and improve consistency.
• Partner closely with project and product teams to understand capability needs and deliver the most effective technical solutions.
• Conduct advanced cost/benefit analyses to guide future-state capabilities and ensure smart, strategic investment decisions.
• Lead the development of enterprise architecture principles that guide change, support governance, and inform solution decisions.
• Audit solution designs to ensure compliance with architectural standards and prevent performance issues as new capabilities are introduced.
• Collaborate with stakeholders to shape future-state architecture, build strategic roadmaps, and ensure alignment with broader business objectives.
• Stay current on emerging technologies, build strong industry relationships, and coach junior architects to elevate architectural maturity enterprise-wide.

To be successful in this role you will need the following: 

• Balance competing stakeholder needs by anticipating priorities, aligning expectations, and navigating trade‑offs effectively.
• Build strong partnerships and collaborate cross‑functionally to achieve shared architectural and business objectives.
• Communicate clearly across audiences using tailored, multi‑mode communication to ensure alignment and understanding.
• Make timely, high‑quality decisions that keep solution design, architecture, and project execution moving forward.
• Influence and persuade others with well‑structured arguments that drive commitment to architectural direction and standards.
• Apply a strategic mindset to anticipate future possibilities and translate them into forward‑looking architectural strategies and roadmaps.
• Use structured change‑management practices to guide teams through architectural transitions and sustain long‑term outcomes.
• Apply architecture system design principles to create models, artifacts, and building blocks that support controlled, scalable system transformation.
• Build strong solution designs using industry standards, automation, instrumentation, and documentation to ensure quality and compliance.
• Conduct solution functional fit analysis to ensure components operate holistically and meet technical, business, security, and governance requirements.
• Develop system solution architectures aligned to CTRM, CLEAN, and reference patterns to ensure consistency and standardization.
• Manage project issues and risks proactively by identifying, assessing, prioritizing, and mitigating them to protect solution delivery and outcomes.

Education, Licenses, Certifications: 

• College, university, or equivalent degree in relevant technical discipline, or relevant equivalent experience required. 
• This position may require licensing for compliance with export controls or sanctions regulations. 
   

Experience: 

• Significant experience in a relevant discipline area is required with a demonstrated track record of architecture and design for cloud-based platforms. 
• Knowledge of the latest trends in emerging technologies is highly preferred and includes: 
  • Analyzing complex business systems, industry requirements, and governance and creating solution designs from them 
  • Proven Architecture and design experience for cloud-based platforms 
     
• Significant experiences in the following are preferred: 
  • Experience with architecting and integrating enterprise systems and data 
  • Experience in defining and weighing the trade-offs of different solution options 
  • Experience with IoT technology 
  • Experience in Agile software development and DevSecOps

Additional Information: 

• Salesforce Certified Administrator, Certified Sales and/or Service Cloud Consultant, Agentforce Specialist, Application Architect or System Architect certification, Agentforce Champion or above.
• Experience with Salesforce Platform, Agentforce concepts and applying AI in Service operations, customer service or engagement scenarios. Experience implementing or supporting Data Cloud.
• Experience in tools such as Youreka, Forms on Fire and mobile development.
• Experience in leading architecture strategy for Salesforce and deliver AI-driven service solutions.
• Familiarity with public cloud platforms (AWS, Azure).
• Deep understanding of Agentic standards (MCP, A2A)
• Deep expertise in a core Salesforce Cloud (Manufacturing Cloud, Service Cloud, Sales Cloud, FSL, Revenue Cloud).

Compensation: 

Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate’s qualifications and experience, where appropriate.