Senior Salesforce Administrator (Lumary / Healthcare)

About the Role

We are seeking a highly technical Salesforce Administrator to own and evolve our Salesforce ecosystem, which is built on Lumary (Salesforce OEM) and supports healthcare service delivery workflows. This role is not a basic “clicks-and-tickets” admin position — you will be responsible for deep configuration, data architecture, automation, security, and system reliability in a regulated environment.

You will partner closely with operations, clinical leadership, and product/engineering to ensure Salesforce is scalable, compliant, and aligned with real-world healthcare workflows.

Key Responsibilities

Salesforce & Lumary Platform Ownership

• Own day-to-day administration of Salesforce (Enterprise) with Lumary-managed packages and OEM constraints.

• Configure and maintain complex objects, record types, page layouts, dynamic forms, flows, validation rules, and permissions within Lumary’s data model.

• Understand and work within Lumary package limitations, upgrade paths, and dependency constraints without breaking managed components.

• Act as the technical owner for Lumary releases, sandbox testing, regression testing, and production deployments.

Automation & System Logic

• Design, build, and maintain advanced Salesforce Flows (record-triggered, screen flows, scheduled flows).

• Replace legacy workflow/process builder logic with optimized Flow-based automation.

• Implement robust error handling, logging, and guardrails to prevent data corruption.

• Partner with developers when Apex is required, but independently handle 90%+ of automation via configuration.

Data Architecture & Integrity

• Own Salesforce data model health: relationships, indexing strategy, field usage, and scalability.

• Design and maintain data validation frameworks to ensure clinical, billing, and operational data accuracy.

• Manage data imports, exports, and transformations using tools such as Data Loader, Workbench accounting for PHI sensitivity.

• Lead deduplication strategies and data quality monitoring.

Security, Compliance & Access Control

• Implement and maintain role hierarchies, permission sets, permission set groups, sharing rules, and field-level security.

• Ensure Salesforce configuration aligns with HIPAA-compliant workflows (least privilege, auditability, access traceability).

• Partner with leadership to support audits, internal controls, and compliance reviews.

• Manage login security, MFA enforcement, session settings, and connected app access.

Integrations & System Operations

• Support and monitor integrations between Salesforce/Lumary and external systems (e.g., EHR, billing, scheduling, reporting tools).

• Troubleshoot integration failures using logs, debug tools, and data inspection.

• Coordinate with vendors and internal engineers on API-based workflows and data syncs.

Reporting & Insights

• Build and maintain advanced reports and dashboards for operational, clinical, and leadership use.

• Ensure reporting accuracy given Lumary’s managed objects and relationships.

• Partner with stakeholders to translate business questions into reliable Salesforce analytics.

Stakeholder Enablement

• Act as a technical advisor to operations, clinical teams, and leadership.

• Translate complex requirements into scalable Salesforce solutions.

• Create clear documentation for system behavior, data definitions, and admin processes.

• Provide tier-2/3 support for escalated Salesforce issues.

Required Qualifications

Salesforce Expertise

• 4+ years of hands-on Salesforce Administration experience in complex orgs.

• Willing to work US time (EST)

• Deep expertise in:

  • Salesforce Flow (advanced)

  • Permission models & security architecture

  • Data modeling and schema design

  • Change management across sandboxes

• Experience working with Salesforce managed packages, ideally OEM products.

• Salesforce Administrator Certification required; Advanced Admin or Platform App Builder strongly preferred.

Lumary / Healthcare Experience (Strong Preference)

• Prior experience with Lumary, Salesforce Health Cloud, or healthcare-focused Salesforce implementations.

• Understanding of healthcare service workflows, compliance considerations, and data sensitivity.

• Comfort operating in regulated environments with strict access and audit requirements.

Technical & Operational Skills

• Strong debugging and root-cause analysis skills.

• Experience supporting Salesforce integrations (REST APIs, middleware, or vendor-managed integrations).

• Excellent written documentation and communication skills.

• Ability to operate independently and make sound technical decisions.

Nice-to-Have

• Experience in healthcare services, behavioral health, or care delivery organizations.

• Exposure to Apex (reading/debugging), SOQL, and Salesforce deployment tools.

• Experience supporting multi-org or multi-brand Salesforce environments.

• Familiarity with OEM product constraints and release management.

What Success Looks Like

• Salesforce is stable, performant, and trusted by the business.

• Automation reduces manual work without introducing risk.

• Data quality is high, auditable, and reliable.

• Lumary upgrades are smooth, predictable, and low-risk.

• Stakeholders view you as the system owner, not just a support resource.

Compensation

• 937,944 - 1,172,220 PHP / year

• Remote role

• Flexible PTO

ANNA is an equal opportunity employer. We’re committed to creating a diverse, inclusive, and supportive workplace. If you’re passionate about our mission but don’t meet every qualification listed, we still encourage you to apply. Your unique perspective might be exactly what we need.