Senior Software Engineer - Lifecycle Customer

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

The challenge

For our Customers and Partners, UW just needs to work – there when you need it, and invisible when you don’t. Just like flicking a switch. 

Our proposition to Customers is simple, but for our technology teams, the behind-the-scenes complexity is what makes it so interesting. Learn more about life in our Tech teams here.

Got your attention? Read on…

We are looking for a frontend-focused Senior Software Engineer who thrives on autonomy and enjoys solving complex problems at scale. You should be a player-coach who values collaboration, pragmatism, and low-ego teamwork.

We work together. Your team and the people you will work with…

We work in small, fully autonomous teams that have real ownership of their products. We use the best tool for the job and constantly look for better. 

You will join the Lifecycle team, the home of multi-service sales at Utility Warehouse. The team sits at the heart of UW's growth,alongside Acquisition, building tools for in-life cross-sell and bundling. We are currently in an exciting period of innovation, building new digital capabilities to meaningfully improve the experience for Customers and Partners alike.

We deliver progress. What you’ll do and how you will make an impact.

In this role, you will be integral to UW's growth engine. Owning the technical decisions that turn complex multi-service journeys into seamless experiences for Customers and Partners.

As a Senior Software Engineer, you’ll: 

• Build seamless, performant experiences across both web (React/TypeScript) and mobile (React Native), ensuring a consistent feel whether a Customer is on the app or portal

• Work across Customer-facing journeys and internal Partner tools, owning the end-to-end frontend experience for acquisition and cross-sell flows

• Lead the development and modernisation of reusable React and React Native components, raising the bar for consistency and quality across the Lifecycle squad

• Build seamless, performant experiences across both web (React/TypeScript) and mobile (React Native), ensuring a consistent feel whether a Customer is on the app or portal 

• Work across Customer-facing journeys and internal Partner tools, owning the end-to-end frontend experience for acquisition and cross-sell flows

• Partner closely with designers and backend engineers to translate complex UX requirements into polished, production-ready interfaces

• Integrate with GraphQL APIs to surface the right data at the right point in the customer journey, working closely with backend teams to shape the contract

We put people first. It’s all about you..

Technical Skills & Experience:

• Strong experience in Web React using TypeScript.
• Strong knowledge of developing mobile applications with React Native.
• Experience with CI/CD tools and automated testing.
• Familiarity with GraphQL or a genuine willingness to learn it.
• Proven track record of mentoring mid-level engineers and modelling best practices.
• Ability to thrive in agile, iterative environments.

Why join UW?

We have big ambitions, which means plenty of challenges to tackle and solutions for you to build. We’re looking for people who want to roll up their sleeves and get involved.

Our benefits:

• Competitive salary: We benchmark against the industry and will share the salary openly during our first conversation.
• Performance bonus: An annual discretionary bonus ranging from 15-40%.
• Flexible working: We’re a remote-first business.
• Work-life balance: We offer an optional four-day working week (90% pay for 90% impact).
• Work from anywhere: You can work abroad for up to three weeks, twice every tax year.
• Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year.
• UW discounts: Save on our services and get a free Cashback Card. You’ll also get access to 100s of rewards and discounts through Perkbox
• Future planning: Matched-contribution pension scheme and life assurance (up to 4x salary). 
• Family first: Policies designed to help you and your family thrive.
• Flexible benefits: An allowance for private health insurance, dental insurance, or gym membership.
• Sabbaticals: An eight-week paid sabbatical after four years of service.
• A commitment to helping you develop your career journey through learning, coaching and new experiences.
• Inclusion: Join belonging groups that help shape our culture.
• Events: Company-wide celebrations including the ‘Great Big Get Together’ and our ‘Good Hearted Go-Getter Awards’.

Apply now

You’ve made it this far... hit apply! We can’t wait to hear from you.

Worried you don’t hit every single bit of the criteria? We welcome applications from all backgrounds. If you’re a go-getter with a great heart, get your application in and let’s chat.

Nomfundo Mkhize will be your point of contact throughout the process.

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.