Senior Solutions Engineer

Job Title: Senior Solutions Engineer / Senior Implementation Specialist

Location: Houston, Texas (preferred) open to USA based remote workers open to travel
Job Type: Full-Time | Salary Exempt
Reports To: Implementations Manager

Department: Implementation Department

Direct Reports: None

Travel: Up to 30% may be required.

Compensation Range: $100k to $150k base with annual bonus range up to 5%

About PCS Software

Since 1996, PCS Software has been steering the transportation management world to smoother roads. Offering an award-winning TMS solution for carriers, brokers, and shippers, PCS empowers transportation professionals to increase efficiency and boost profitability while simplifying operations.

PCS provides a seamless, end-to-end transportation management solution that supports the dynamic needs of modern logistics organizations. Our Cortex platform extends this capability through advanced analytics, automation, and operational intelligence.

We are seeking a Senior Solutions Engineer / Senior Implementation Specialist to play a critical role in both customer implementations and technical pre-sales engagement, helping customers realize the full value of the PCS platform.

Position Overview

The Senior Solutions Engineer / Implementation Specialist serves as a hybrid implementation leader and technical pre-sales consultant. This role works closely with Sales, Product, and Implementation teams to design, demonstrate, and deploy PCS Cortex and TMS solutions for prospective and existing customers.

This individual will act as a subject matter expert in transportation workflows, logistics technology, and the PCS platform, delivering compelling product demonstrations, guiding solution architecture, and leading successful software implementations.

This role requires strong customer engagement, technical presentation skills, implementation expertise, and industry knowledge within transportation and logistics.

Key Responsibilities

Implementation Leadership

• Lead end-to-end implementation of PCS Cortex and TMS solutions for new and existing customers.
• Configure platform capabilities to match customer workflows, operational requirements, and business objectives.
• Manage implementation milestones, timelines, and deliverables in coordination with the Implementation Manager.
• Conduct onboarding sessions, training programs, and adoption support for customers.
• Act as the primary point of contact for implementation-related questions and issue resolution.
• Ensure customers achieve measurable value and operational efficiency from the PCS platform.
• Continuously improve internal implementation processes, documentation, and best practices.

Pre-Sales Technical Consulting

• Partner with the Sales team to support the sales cycle with technical expertise and product demonstrations.
• Deliver tailored product demonstrations of Cortex and PCS TMS capabilities to prospective customers.
• Participate in discovery sessions to understand prospect workflows, technology environments, and operational needs.
• Translate customer requirements into solution design and demonstration scenarios.
• Support proof-of-concept environments and technical validation activities.
• Provide product feedback and customer insights to the Product and Engineering teams.

Solution Architecture & Advisory

• Serve as a transportation technology advisor to prospects and customers.
• Provide recommendations on system configuration, workflow optimization, and platform integrations.
• Support customers in designing scalable logistics workflows using PCS technologies.
• Assist with API integration discussions and technical solution architecture when required.

Customer Expansion & Value Delivery

• Educate customers on the value of advanced Cortex features, integrations, additional licenses, and training services.
• Identify opportunities for solution expansion and product adoption.
• Work closely with Sales and Customer Success teams to support growth within existing accounts.

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Hybrid work environment
• Professional development and certification programs

Company Culture

At PCS Software, we pride ourselves on fostering a collaborative and inclusive work environment where employees can thrive professionally and personally.

Work-Life Balance

Unlimited PTO and hybrid work arrangements support a healthy balance between professional and personal commitments.

Health and Wellness

Comprehensive health benefits begin the first day of the month following your start date.

Professional Growth

PCS offers training programs, certifications, and career advancement opportunities.

Employee Benefits Include:

• Medical, Dental, and Vision benefits effective 1st day of the month following start date
• Fidelity 401K with a 4% Company Match and Day 1 vesting
• 6 Paid Holidays Annually
• Unlimited PTO 
• Employee referral bonus program ($2,500 per accepted hire that you refer as an employee)

EEO Statement
PCS Software, Inc. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or any other protected characteristic.

Why Join PCS?

PCS Software, Inc. rewards your challenging work with excellent opportunities for career growth and personal development. If you want to be the newest member of a vibrant group of energized technology leaders in an innovative and entrepreneurial environment, then apply online today to start building solutions that customers will love to use and join a company that truly rewards your challenging work and values your talented contributions. 

Work Authorization 

PCS Software, Inc. will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. 

This job description provides many examples of the types of responsibilities required but is not intended to be a comprehensive list. The incumbent will complete other job responsibilities as needed which are not specifically described in this document. 

We thank all respondents for their interest in PCS Software, Inc. However, only those selected for an interview will be contacted. No calls or agencies please. 

Required

• Bachelor’s  degree in Business, Logistics, Information Technology, or related field
• 5+ years of experience in SaaS software implementation, solutions engineering, or technical consulting
• Experience working with Transportation Management Systems (TMS) or logistics software
• Strong understanding of transportation, brokerage, and logistics operations
• Experience delivering software demonstrations or technical pre-sales support
• Excellent communication and presentation skills
• Ability to translate complex technical capabilities into business value
• Strong analytical and problem-solving abilities
• Ability to travel up to 30%

Preferred

• Experience with AI analytics platforms, BI tools, or automation platforms
• Prior experience implementing transportation or ERP systems
• Knowledge of API integrations and SaaS architectures
• Accounting or financial workflow knowledge related to logistics operations