ServiceNow Architect

Job Summary:

Ford is seeking an experienced Senior ServiceNow Solutions Architect to define, design, and govern enterprise-scale ServiceNow solutions within the Software Group. This role is critical in ensuring scalable architecture, platform health, and long-term sustainability of Ford’s global ServiceNow ecosystem.
You will translate complex business needs into robust architectural designs, guide delivery teams, manage technical debt, and ensure alignment with Ford’s enterprise architecture, security, and compliance standards.

Key Responsibilities

Architecture & Strategy

• Define and contribute to the architectural vision for ServiceNow solutions, aligned with Ford’s enterprise IT strategy.
• Own solution architecture decisions for assigned ServiceNow domains.

Solution Design & Delivery

• Lead architecture and design for complex ServiceNow implementations across modules such as ITSM, ITOM, SPM/ITBM, and the core platform.
• Ensure solutions follow ServiceNow best practices and integrate seamlessly with enterprise systems.

Technical Governance

• Provide architectural oversight and technical guidance to development teams.
• Establish and enforce standards, patterns, and governance processes.

Platform Health & Technical Debt

• Identify and reduce technical debt.
• Drive improvements in platform performance, scalability, security, and maintainability.

Integrations & Data Architecture

• Design high-volume, enterprise integrations using REST, SOAP, IntegrationHub, MID Server, middleware, and event-based patterns (e.g., Kafka).
• Define data models and support data governance within ServiceNow.

Collaboration & Communication

• Partner with product owners, business analysts, and stakeholders to align architecture with business outcomes.
• Clearly communicate architectural decisions and trade-offs.

Innovation

• Evaluate new ServiceNow releases and emerging capabilities (e.g., AI/ML, automation).
• Recommend enhancements that maximize platform value.

Security & Compliance

• Ensure compliance with Ford security policies and global data privacy regulations (GDPR, CCPA).

Mentorship

• Mentor developers and architects.
• Contribute to building strong internal ServiceNow capabilities.

Required Qualifications

Experience

• 10+ years in IT solution design and architecture.
• 5+ years of hands-on ServiceNow experience as an architect or lead developer.
• Experience delivering large-scale ServiceNow implementations or upgrades in global enterprises.
• Strong experience with ITSM, ITOM, and the ServiceNow platform.
• Proven experience managing technical debt and platform health.
• Experience working in agile and DevOps-based delivery models.

Technical Skills

• Deep understanding of ServiceNow architecture, data model, and best practices.
• Strong JavaScript and ServiceNow scripting (Glide APIs).
• Experience with ServiceNow integrations (REST, SOAP, IntegrationHub, MID Server).
• Solid understanding of relational data models and performance optimization.
• Experience with source control, CI/CD, and automated testing.

Preferred Qualifications

• Experience with additional ServiceNow modules (SPM, EA, HRSD, GRC, BCM).
• Experience integrating ServiceNow with SAP, Workday, Azure AD, or cloud platforms.
• Exposure to AI/ML or automation capabilities within ServiceNow.
• Experience in an IT captive or large enterprise environment.

Education & Certifications

• Bachelor’s degree in computer science, Engineering, or related field.
• Multiple ServiceNow CIS certifications (required).
• ITIL v4 Foundation (required).
• TOGAF, SAFe, or cloud certifications (nice to have).