SOC Analyst

Responsibilities:

• Accurately review, validate, and process high-volume sales orders, change requests, and cancellations received from the Sales team or customers into the system (e.g., SAP, Oracle, Salesforce).
• Verify all critical order elements, including product codes, pricing, quantity, delivery dates, shipping instructions, and customer account details, ensuring alignment with the sales quote and company policy.
• Ensure all necessary contractual documentation, customer-specific terms, and internal approvals (e.g., credit checks, legal review) are attached or referenced before finalizing the order.
• Proactively communicate with the Sales team, Finance, and Inventory regarding any discrepancies found in pricing, product availability, delivery timelines, or incomplete documentation to resolve issues quickly and prevent order delays.
• Maintain the integrity of customer and order data within the ERP/CRM system, performing regular audits and updates as required.
• Identify bottlenecks or inefficiencies in the order creation process and recommend solutions to standardize and streamline workflows for faster processing.
• Assist in generating reports related to order volumes, processing times, and common data errors to support Sales Operations analysis.

Qualifications:

• Bachelor's degree required, preferably in Business Administration, Finance, Accounting, or a related quantitative field.
• Minimum of 2-3 years of proven experience in Order Management/ Order Creation
• Must be willing to work night shift schedules (US hours) and during PH Holidays.
• Must be able to work at Alabang, Muntinlupa when work in the office resumes (temp WFH).