Support Audio Engineer (Remote, Mexico)

For many of us there’s that one podcast we never miss, and video content is part of our daily routine, whether it’s professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That’s exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers, and more at major brands like Netflix, Disney, Google, and Microsoft to create high-quality content with ease.

Riverside’s technology streamlines the entire content creation process, turning ideas into professional-grade content with the highest production standards, without requiring expensive equipment or external services. The secret? AI-driven tools that replace traditional production roles like editing, directing, and design, automating the entire process at the click of a button.

Are you tech-savvy and a native-level English speaker? Do you love to learn and grow and do all this in a global team that works closely together? Do you like to take ownership and make an impact? Come join our Support team!

Our global teams work together to provide the highest quality support and advocate for our customers’ needs by bringing the valuable information we collect back to our Product team.

If you are passionate about helping people, know how to work in a fast-paced environment, love to learn and grow and want to make an impact in a fast-growing start-up, send us your CV.

On your day-to-day-

• Interacting with users via chat, email, and video calls.
• Assist with setting up customers for remote recording and offer live troubleshooting.
• Ensure the highest quality customer service, while working in a remote environment.
• Continuously learn and develop one's skill set.
• Work with other teams to deliver the voice of the customer to our product team.
• Work closely with R&D to solve issues fast and efficiently.
• Provide our knowledge team with needed drafts for articles, internal knowledge, and training.

What will make you stand out?

• 1 to 3 years of proven experience as a sound/audio engineer.
• Experience with sound editing and recording equipment (e.g. mixing consoles).
• Working knowledge of recording software (DAW) and hardware (e.g. Pro Tools).
• Based in Mexico.
• Tech-savvy. Solution-oriented.
• Enjoys the puzzle of solving open-ended problems
• Quick learner and loves it.
• Enjoy helping people.
• High level of empathy
• Native level English - must!
• Able to work in a fast-paced and dynamic environment.
• High flexibility for schedule changes.
• A minimum of 30 MBPS internet speed when working from home.
• A degree in audio/sound engineering, audio recording program, or theater arts focusing on audio/sound, and or a related field is a plus.