This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Technical Writer based in Canada.
This role is focused on creating high-quality, customer-centric technical documentation for complex software and hardware products used in mission-critical environments. You will own end-to-end documentation for a dedicated product portfolio, ensuring clarity, usability, and consistency across all content. Working closely with engineering, UX, support, and product teams, you will translate technical complexity into accessible, user-friendly content. The position requires a strong focus on continuous improvement, both in documentation quality and in content creation processes. You will play a key role in shaping the customer experience by ensuring users can effectively understand and adopt technology solutions. The environment is collaborative, cross-functional, and innovation-driven, with a strong emphasis on ownership and influence. This is a remote opportunity open across Canada, offering the chance to work on impactful products that contribute to public safety.
Accountabilities:
- Own and manage end-to-end technical documentation for assigned software and hardware product portfolios.
- Plan, write, and publish clear, user-focused documentation for product releases and new feature introductions.
- Collaborate with cross-functional teams including Engineering, UX, Training, Support, and Marketing to gather requirements and ensure accuracy.
- Create HTML-first, customer-friendly content designed to improve usability and end-user experience.
- Maintain and improve documentation workflows using structured authoring tools and content management systems.
- Identify opportunities to enhance documentation quality, processes, and tools through continuous improvement initiatives.
- Participate in cross-functional discussions to build consensus and align documentation strategy with business needs.
- Leverage AI and automation tools to improve efficiency, consistency, and content quality.
- Ensure documentation remains up to date and aligned with evolving product releases and customer needs.
Requirements:
- Bachelor’s degree with 5+ years of experience in technical writing, or 7+ years of equivalent professional experience.
- Strong experience producing technical documentation for software or hardware products.
- Proficiency in DITA XML authoring and structured content workflows.
- Experience with component content management systems such as Heretto CCMS or similar tools.
- Familiarity with tools like Jira and Confluence for collaboration and documentation tracking.
- Ability to create HTML-first, customer-facing documentation experiences.
- Strong communication and stakeholder management skills, with the ability to build consensus across teams.
- Experience using AI tools and modern documentation technologies to improve productivity.
- Exposure to Git-based version control and Adobe Creative Suite is an asset.
- Strong analytical mindset with a focus on process optimization and continuous improvement.
Benefits:
- Competitive salary range of approximately CAD 75,000 – 85,000 based on experience.
- Fully remote work opportunity available across Canada.
- Opportunity to work on mission-critical public safety technology products.
- Collaborative, cross-functional environment with strong engineering and product partnerships.
- Access to modern documentation tools, AI-assisted workflows, and structured content systems.
- Career development opportunities in senior technical communication and content strategy roles.
- Inclusive and people-first culture focused on learning, autonomy, and innovation.
- Exposure to large-scale enterprise products with real-world societal impact.