Virtual Assistant – Sales & Operations Support
Friendly Faces Senior Care
6 days ago
Full-time
Remote
Administrative
About Talent by Friendly Faces
Talent by Friendly Faces is a staffing and recruiting company that connects organizations with qualified professionals while helping businesses streamline their hiring and workforce needs. We support multiple companies within the Friendly Faces network.
Position Overview
We are seeking a detail-oriented and proactive Virtual Assistant to support sales and operations. This role assists with RFP and contract coordination, recruiting support, client follow-up, administrative tasks, and service quality surveys.
The ideal candidate is organized, comfortable making calls, and able to support multiple areas of the business.
Key Responsibilities
Sales & Client Follow-Up
- Make outbound calls to prospective clients interested in staffing services
- Follow up with leads and inquiries
- Schedule discovery calls or meetings for leadership
- Maintain accurate notes and updates in the CRM
Recruiting Support
- Source and contact candidates for open staffing roles
- Send outreach messages, emails, and make recruiting calls
- Schedule interviews and maintain candidate tracking
- Assist with onboarding coordination for placed candidates
RFP & Contract Support
- Assist with organizing and preparing RFP responses for staffing opportunities
- Track proposal deadlines and submission requirements
- Maintain organized records of contracts and client documentation
Client & Employee Experience Surveys
- Conduct service quality survey calls for our sister company Friendly Faces Senior Care
- Contact a percentage of clients and employees to gather feedback on their experience
- Perform surveys at key milestones including initial 24 hours, 7 days, and 30 days of service or employment
- Collect feedback used to measure Net Promoter Score (NPS) and service satisfaction
- Document survey responses and provide reports to management
Administrative Support
- Maintain organized records and documentation
- Update internal tracking systems and spreadsheets
- Assist with general operational and administrative tasks as needed
Qualifications
- Previous experience as a Virtual Assistant, administrative assistant, recruiter, or customer support representative
- Strong communication and phone skills
- Comfortable making outbound calls
- Highly organized with strong attention to detail
- Ability to manage multiple responsibilities and meet deadlines
- Experience with Google Workspace, spreadsheets, or CRM systems preferred
- Previous experience working for a staffing or recruiting agency is a plus
Requirements
- Reliable internet connection
- Quiet workspace for phone calls
- Ability to work 8 AM – 5 PM (with 1-hour unpaid lunch)
- Strong English communication skills