ZenDesk Developer / architect /Admin

Role: ZenDesk Developer / architect /Admin

Location: Bloomington, MN, Or Kissimmee, FL

Long term contract

Key Responsibilities

Architect & Implement ITSM Solutions

Lead the design, buildout, and enhancement of ZenDesk at an enterprise scale.

Define ITSM workflows, automation, and service catalogs aligned with organizational needs.

CMDB Integration

· Incorporate and manage a Configuration Management Database (CMDB) within ZenDesk.

· Ensure accurate asset and configuration tracking across IT infrastructure.

· Tool Integration & Optimization

· Integrate ZenDesk with Device42 or similar asset management/discovery tools.

· Streamline processes for incident, problem, change, and asset management.

· Enterprise SME Leadership

· Serve as the Subject Matter Expert (SME) for ZenDesk enterprise implementations.

· Provide guidance on best practices, scalability, and long-term sustainability.

End-to-End Ownership

· Operate independently to deliver architecture, configuration, testing, and deployment.

· Partner with stakeholders to gather requirements and translate them into technical solutions.

Required Qualifications

· Enterprise-level ZenDesk implementation experience (must-have).

· Strong background in ITSM frameworks (ITIL v3/v4 preferred).

· Hands-on experience with CMDB design and integration.

· Familiarity with Device42 or comparable tools for asset discovery and management.

· Ability to work autonomously, driving projects from concept to completion.

· Excellent communication and documentation skills for technical and non-technical audiences