As an Account Manager, you'll be the primary point of contact for a portfolio of clients, ensuring their campaigns run smoothly and deliver the best possible results.
You'll work closely with our outbound callers and team leaders to monitor campaign performance, identify opportunities for improvement and implement client feedback.
This is a relationship-focused role that requires excellent communication, organisation and problem-solving skills.
Previous marketing or lead generation experience is desirable but not essential. Our CEO will provide training, guidance and ongoing support to help you develop the skills required.
Key Responsibilities
Client Relationship Management
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Act as the primary point of contact for assigned clients.
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Conduct fortnightly client meetings to review campaign performance, discuss feedback and agree on next steps.
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Build strong relationships with business owners and key decision-makers.
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Manage client expectations and ensure a positive customer experience.
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Proactively address client questions, concerns and requests.
Campaign Management
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Oversee the day-to-day running of multiple outbound lead generation campaigns.
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Work closely with callers and outbound team leaders to ensure campaigns are running effectively.
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Monitor key campaign metrics, including calls made, conversations, qualified appointments and attendance rates.
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Identify underperforming campaigns and work with the team to implement improvements.
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Coordinate adjustments to calling scripts, targeting, qualification criteria and campaign strategies.
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Ensure client feedback is communicated clearly and actioned by the relevant team members.
Internal Coordination & Reporting
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Collaborate with outbound team leaders to maintain campaign quality and consistency.
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Prepare and review campaign performance updates for clients.
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Maintain accurate client records, meeting notes and action items.
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Ensure agreed campaign changes are implemented in a timely manner.
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Escalate significant campaign challenges to the CEO when required.