Openprovider is an ICANN-accredited domain registrar and technology company founded in 2004 in Rotterdam, Netherlands.
We are a fully-remote organisation with more than 100 team members spread across 20+ countries. Remote working means no office, no painful commuting, and no stressful traffic - all you need is yourself, a laptop, and a cup of coffee!
A diverse and inclusive organisation, we support a healthy work/life balance and are constantly looking for new ways to help the well-being of our people. We support a flexible schedule and are 100% performance and result-oriented.
At Openprovider, we're not just a company; we're a mission-driven team dedicated to transforming the domain industry. We believe in providing a trusted digital identity to every business.
Our innovative approach is reshaping the industry from a traditional transactional model to a more customer-centric, subscription-based approach. We pay subscriptions for music, newspapers, and movies - why should domains be any different?
Come join us on our journey to create a trusted digital world.
Account Manager - Fully Remote Job
the company
3 days ago
Full-time
Remote
Poland and Bulgaria
Web Development
About the company
About the role
We're not actively hiring for this role right now, but we're always happy to connect with strong candidates and talk about what the future could look like.
Account Managers at Openprovider own commercial expansion inside our existing customer base - growing revenue and margin through retention, upgrades, and product adoption, while reducing lifecycle friction and improving customer experience. This is not a passive account management role.
If that sounds like the kind of work you thrive in, let's talk!
Key responsibilities
Expansion & Revenue Growth
Identify and close upsell and cross-sell opportunities across domains, security, and infrastructure products
Drive membership upgrades based on usage, complexity, and value realization
Actively build and manage an expansion pipeline, not just react to inbound demand
Proactively manage account health across onboarding, activation, usage, and renewal
Reduce churn by identifying risk early and acting before renewal moments
Increase attach rates of add-on products (SSL, DNS, email, etc.)
Ensure new customers reach operational usage quickly
Remove friction in onboarding, integration, and first transactions
Align onboarding with real customer use cases, not generic flows
Act as structured voice of the customer, not anecdotal
Feed recurring friction, feature gaps, and opportunities into Product and Marketing
Contribute to improving lifecycle flows, not just handling issues
Maintain high-quality CRM hygiene and forecasting
Use data to prioritise accounts and opportunities
Balance effort between high-value accounts and scalable growth
What we are looking for
Commercial Drive
Sees and acts on revenue opportunities within existing accounts, pushes for the deal without damaging trust
Customer Intelligence
Understands customer business models, not just their requests
Technical Understanding
Able to explain APIs, integrations, and infrastructure products in a practical, outcome-driven way
Communication
Clear, direct, and structured in both customer and internal conversations
Data-Driven Execution
Uses metrics to guide actions, not intuition alone
Ownership & Energy
Self-driven, proactive, and comfortable operating without constant direction
Sees and acts on revenue opportunities within existing accounts, pushes for the deal without damaging trust
Customer Intelligence
Understands customer business models, not just their requests
Technical Understanding
Able to explain APIs, integrations, and infrastructure products in a practical, outcome-driven way
Communication
Clear, direct, and structured in both customer and internal conversations
Data-Driven Execution
Uses metrics to guide actions, not intuition alone
Ownership & Energy
Self-driven, proactive, and comfortable operating without constant direction
What we offer
100% Remote Work
Work from anywhere in the world: we’re a fully remote company with no mandatory office presence.
⏰ Flexible Working Hours
Organize your schedule in a way that works best for you and your productivity.
Generous Time Off
Enjoy 31 working days of PTO, plus 5 company-wide public holidays.
Quarterly & Annual Reviews
Transparent performance conversations with clear opportunities to grow, learn, and progress in your career.
Global Team Culture
Collaborate with open-minded colleagues from 25+ countries in a diverse and inclusive environment.
☕ Regular Online Social Activities
Virtual coffee breaks, online games, meetups, and company gatherings help us stay connected across borders.
Learning & Growth Opportunities
Access internal workshops, cross-team projects, and knowledge-sharing sessions to continuously develop your skills.
Modern Remote Workplace
We are an ISO 27001-certified organization, maintaining high standards of security and professionalism in everything we do.
Tools That Empower You
We provide access to modern collaboration platforms and tools that make remote teamwork smooth and effective.
AI Subscription (Claude)
Get access to advanced AI tools to support your productivity and creativity.
Supportive Environment
We value trust, transparency, and wellbeing, because happy people build better products.
About us
Most resellers spend too much money and time on domains. With Openprovider and our Membership program, you can buy, renew, and transfer domains at cost price on one platform to become a more successful and profitable reseller.
We are a rapidly-growing, ICANN-accredited domain registrar and technology scale-up founded in 2004 in Rotterdam, the Netherlands. We understand the frustrations of wasting hours searching for new domains at fair prices; being hit by unexpected renewal costs after the first year; and losing customers because you can’t offer attractive bundles.
That’s why we built a platform to easily manage operations for over 1,900 domain extensions. We were the first to offer a Membership Program to get the domains you need at cost price, and we've been helping clients sell millions of domains for more than 20 years.
We have been fully remote since 2020, and our team has only expanded since then. Our team currently consists of 110+ employees, who are spread across 25+ different countries and 4 different continents. We are proud of our fun and diverse team and regularly connect with each other through online and offline events.
We are a rapidly-growing, ICANN-accredited domain registrar and technology scale-up founded in 2004 in Rotterdam, the Netherlands. We understand the frustrations of wasting hours searching for new domains at fair prices; being hit by unexpected renewal costs after the first year; and losing customers because you can’t offer attractive bundles.
That’s why we built a platform to easily manage operations for over 1,900 domain extensions. We were the first to offer a Membership Program to get the domains you need at cost price, and we've been helping clients sell millions of domains for more than 20 years.
We have been fully remote since 2020, and our team has only expanded since then. Our team currently consists of 110+ employees, who are spread across 25+ different countries and 4 different continents. We are proud of our fun and diverse team and regularly connect with each other through online and offline events.