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Admin Assistant/Receptionist

Rotherham Doncaster and South Humber NHSFT
3 days ago
Full-time
Remote
United Kingdom
Administrative

Job summary

We are looking for an enthusiastic, friendly candidate to join our Talking Therapies administrative team to beresponsible for providing an efficient and professional booking and scheduling service, ensuring appointments, meetings, clinics, and resources are arranged accurately and in a timely manner.

The post holder acts as a key point of contact for service users, patients, clinicians, and other professionals, helping to maintain smooth operational delivery and a positive customer experience.

The post holder will regularly communicate with:

  • Patients and service users
  • Clinical teams and practitioners
  • Administrative and managerial staff
  • External organisations
  • Members of the public

Previous experience of working in the NHS or other large public sector organisation and using an electronic records system i.e. SystmOne would be desirable.

This post will be based at either our Scunthorpe, Rotherham or Doncaster site dependant on the suitable candidate. Remote working is supported.

Main duties of the job

  • Schedule, amend, and cancel appointments using electronic booking systems.
  • Manage clinician, service, and room availability to maximise capacity and utilisation.
  • Contact patients, service users, staff, and external agencies regarding appointment arrangements.
  • Ensure accurate recording and maintenance of information on patient administration systems and databases.
  • Process referrals and bookings in line with service procedures.
  • Monitor waiting lists and highlight potential delays or capacity issues.
  • Prepare appointment letters, confirmations, and related correspondence.
  • Respond to telephone calls, emails, and enquiries professionally and courteously.
  • Maintain confidential records in accordance with GDPR, NHS policies, and information governance requirements.
  • Escalate booking issues, cancellations, or service concerns to the appropriate manager.
  • Support administrative functions including filing, scanning, data entry, and report production.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://ptracaccpublic.blob.core.windows.net/docs-employer/340/2515/Main_Terms_and_Conditions.pdf

Job description

Job responsibilities

Before applying, please view the attached job description and person specification to view the full details about the role.

We reserve the right to close the vacancy early if there are a high amount of applications

Person Specification

Qualifications

Essential

  • Demonstrable literacy and numeracy skills to functional skills level 1 or equivalent
  • oGCSE Grade C or above or Functional skills level 2 or equivalent in English and Maths

Experience

Essential

  • IT skills in Microsoft Office Packages or equivalent experience

Knowledge

Essential

  • Understand importance of maintaining confidentiality

Skills/ Abilities

Essential

  • Good interpersonal skills
  • Ability to communicate effectively both verbal and in writing
  • Awareness and understanding of the requirement for discretion and confidentiality
  • Ability to relay correct messages but verbal and in writing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rotherham Doncaster and South Humber NHSFT

Address

NHS Talking Therapies

Cantley Health Centre

Doncaster

DN4 6ED

United Kingdom


Employer's website

https://www.rdash.nhs.uk/ (Opens in a new tab)