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Admin Support Specialist

Somewhere
13 days ago
Full-time
Remote
United States
Administrative

Introduction

We are hiring an organized and proactive Admin Support Specialist to help streamline operations and ensure customer satisfaction. You will manage key backend tasks including building approvals, coordination of portable delivery/installations, and consistent customer updates. This role is critical to maintaining smooth day-to-day operations.

Duties & Responsibilities

  • Coordinate and track building approval processes for portable buildings

  • Manage delivery and installation scheduling with customers and suppliers

  • Communicate updates and next steps to customers through phone, email, and text

  • Answer incoming calls through a digital phone number during working hours

  • Support customer service workflows through CRM (Fusion AMS Pro)

  • Escalate issues or delays promptly to the operations team

  • Maintain records and documentation related to each project

Desired Experience & Qualification

  • 2+ years of admin or operations support experience (logistics/scheduling a plus)

  • Strong written and verbal communication skills in English

  • Comfortable answering phones and speaking with customers

  • Tech-savvy and able to learn new systems (Fusion AMS Pro training provided)

  • Detail-oriented, organized, and dependable

  • Must be comfortable working AEST (Australian) Hours 

  • Experience handling multiple admin tasks simultaneously

  • Thrives in structured, process-driven environments