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Cisco Meraki Support Engineer (Ref # 24802)

Sinakho Staffshop
5 days ago
Full-time
Remote
South Africa
R20,000 - R20,000 ZAR monthly
Web Development

Introduction

Cisco Meraki Support Engineer

Remote

UK Client

Minimum Requirements

  • CCNA
  • Previous Cisco Meraki experience
  • Support desk experience
  • Troubleshooting across LAN, WAN, Wireless and Meraki Dashboards
  • Ability to work required 4-day work week / hours and be on standby from 8h00 - 20h00 both Saturday and Sunday
  • Monday to Thursday: 8h00 to 16h30 UK time
  • Friday: off
  • Saturday and Sunday on-call (weekend calls are rare but individual must be reachable for the entire on-call window and have laptop readily available in order to respond within 30 minutes.

Overview of duties

  • Own 2nd and 3rd line incidents and service requests.
  • Troubleshooting switching, routing, wireless and security issues to root cause.
  • Take escalations from 1st line and guide through fixes.
  • Handle Priority 1 incidents within SLA, including weekends.
  • Make configuration changes in line with change control.
  • Keep ticket notes clear and accurate.

Package & Remuneration

Salary Bracket

R20 000 to R30 000 per month CTC, depending on experience, qualification(s) and current / previous package