Cognigy AI Developer

This is a remote position.

We’re looking for a AI engineer with strong hands-on experience in Conversational AI, RAG, and contact center technologies to lead the technical design and delivery of next-generation AI-driven customer interactions in the insurance domain.

You’ll serve as the first technical point of contact for colleagues and stakeholders — bridging the gap between business needs and technical implementation. This is a dynamic, international environment where collaboration, curiosity, and technical excellence drive success.

Your Mission

• Lead and support the technical design of conversational AI and contact center automation solutions (e.g., Cognigy.AI, Kore.ai, telephony integrations, or similar platforms).
  

• Act as the technical liaison between developers, architects, and business teams — ensuring alignment across design, delivery, and performance goals.
  

• Manage and refine the product backlog, translating complex business needs into actionable user stories.
  

• Evaluate new AI and RAG technologies to improve conversational experiences and agent productivity.
  

• Drive knowledge sharing and best practices across the team.
  

• Organize and lead cross-functional meetings, fostering collaboration and innovation.
  

• Prioritize requests effectively while maintaining clear visibility of deliverables and timelines.
  

Requirements

• Strong technical background in Conversational AI, RAG (Retrieval-Augmented Generation), or Contact Center AI.
  
• Hands-on experience with Cognigy.AI
  
• Solid understanding of software delivery, APIs, integration patterns, and cloud environments.
  
• Experience in agile delivery (Scrum, Kanban) and backlog management tools (Jira, Confluence, Zephyr).
  
• Excellent communication and collaboration skills — able to translate between technical and non-technical audiences.
  
• Proven ability to lead cross-functional teams in international, multicultural settings.
  
• English fluency
  
• Relevant certification (e.g., PSPO, CSPO) and a degree in Computer Science, Engineering, or related field preferred.
  

Benefits

• Location: Remote (International environment)
  
• Start Date: ASAP
  
• Contract Type: Freelance/B2B or Permanent
  
• Language: English
  
• Industry: Insurance