CRM Administrator

About the Role

We are seeking a highly organized and customer-focused CRM Administrator to join our Service team. In this role, you will be responsible for managing service booking enquiries, maintaining accurate customer records, and delivering exceptional customer service throughout the service journey. You will play a key role in ensuring a seamless booking experience while supporting the day-to-day administrative functions of the department.

Key Responsibilities

• Manage service booking enquiries across multiple platforms
• Schedule and process service bookings in the CRM system
• Maintain and update customer profiles and records accurately
• Respond to customer enquiries in a professional and timely manner
• Conduct post-service follow-ups to measure customer satisfaction and experience
• Perform general administrative duties to support the service department
• Provide reception coverage when required
• Assist with ad hoc administrative tasks and projects as directed

Essential Skills

• Strong administrative skills with exceptional attention to detail
• Professional and customer-focused approach
• High level of integrity and professionalism
• Excellent written and verbal communication skills
• Strong organizational and time-management abilities
• Ability to prioritize tasks and meet deadlines in a fast-paced environment
• Proficiency with Microsoft Office 365 and CRM systems
• Strong problem-solving and multitasking skills

Essential Requirements

• Current Driver's Licence
• Certificate or qualification in Administration or a related field

Desirable Experience

• Previous experience working within an automotive dealership environment
• Experience managing customer bookings and CRM systems

Key Behaviours

• Builds productive working relationships
• Collaborates effectively with team members
• Demonstrates a commitment to shared learning and continuous improvement
• Values diversity and inclusion
• Communicates clearly and professionally
• Demonstrates confidence when handling customer enquiries
• Maintains strong customer awareness and service focus
• Takes ownership and follows through on commitments
• Demonstrates resilience and adaptability
• Delivers results while maintaining high standards
• Exercises sound judgement and professionalism
• Responds positively to change and new challenges

Industry Experience

• Automotive dealership experience highly regarded

Systems & Tools

• Microsoft Office 365
• CRM Systems

Application Requirement

• Only candidates who meet the essential requirements and complete all application questions will be considered.

NOTE: If you think you got the skills and experience  we are looking for but short on technical requirements, don’t hesitate to reach out to us to discuss the matter

Technical Requirements:

• Equipment is self-provided

  Computer:

• RAM: 8GB

• CPU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newest)

• HDD/SDD: 512 GB

• Operating System: Windows 11 Home or Pro

  Accessories:

• Power Backup: Powestation, Powerbank, UPS, etc.

• Extra Display: Secondary/External Monitor

• Audio & Video: Noise-Cancelling Headset + Web Cam

  Internet:

• Internet Speed: 40-50 Mbps minimum badnwidth speed for both Download and Uploads.

Contractor Perks & Rewards:

• 20 Paid Time Off

• Referral Bonus – 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract).

• Annual Trip – connect with the broader Wingman community in person.

• Dedicated Support Contact (CSM) – someone to help you succeed and stay connected.

• Access to a Network – collaborate with fellow contractors and onshore specialists.

• Opportunities to Upskill – optional sessions, peer learning, and developmental pathways.

• More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads.

• High-Impact Projects – work alongside top-tier Australian partners on meaningful assignments.

• Flexibility First – deliver your work in your way, with full autonomy on how you achieve outcomes.

• Advisory Support – HR, Tax, and setup guidance available to make contracting seamless.

• 100% Work-From-Home Contracts – all engagements designed for remote delivery.

Pre-engagement requirements for Independent Contractors:

• BIR as you are a contractor (Required to submit any contributions required by the government.)

• NBI or Police Clearance

• Any Government-issued ID

Benefits:

• Company events

• Opportunities for promotion

• Promotion to permanent employee

• Work from home